At a Glance
- Tasks: Support wholesale partners and ensure smooth order processing and communication.
- Company: Join the iconic Fred Perry brand, founded by a triple Wimbledon champion.
- Benefits: Enjoy flexible working hours, competitive salary, and generous staff discounts.
- Other info: Flexible office and remote work environment with excellent career growth opportunities.
- Why this job: Be part of a dynamic team and make a real impact in a global community.
- Qualifications: Strong communication skills and experience in wholesale or logistics preferred.
The predicted salary is between 30000 - 40000 £ per year.
Triple Wimbledon champion Fred Perry founded his brand in 1952. Today, Fred Perry is a global community of over 370 employees, all inspired by the Laurel Wreath and what it represents.
Purpose
You will be a key contact for your designated market, providing valuable information and communication to our wholesale partners, across all your allocated areas. Responsible for supporting key accounts as well as working closely with internal and external stakeholders such as business development, logistics, warehouses, merchandising and credit departments to proactively eradicate any issues and ensure the timely flow of goods to and from our wholesale account partners.
Key Responsibilities
- Send order acknowledgements through to the BD team & wholesale partners, to review seasonal orders, highlighting any anomalies.
- Maintain sales orders by actioning the redating, cancelling of styles/orders, and the deletion of withdrawn styles to ensure system is up-to-date and accurate, notifying the customer where necessary.
- Ensure all orders are entered onto our system accurately by the given deadlines, giving support to your colleagues where necessary.
- On receipt of customer ASN's, validate these against the original sales order and highlight any discrepancies to the BDM's or customers.
- Update orders with new address and price details as required.
- Send customers order reports to give visibility of those outstanding.
- Highlight to customers and BDM's any orders that have not been called in and provide necessary info and pressure to achieve delivery.
- Liaise with customers and any corresponding departments to resolve customer queries or provide information as requested.
- Maintain a strong relationship with customers, and markets by email phone/video meetings and reporting with key call outs.
- Understand how stock is held within the business to allocate stock to fulfil orders and meet customer expectations. This will include seasonal transfers to minimise the effects on shortfalls for the customer.
- Liaise with Logistics, Planning and Production to ensure the warehouse/factories are notified about customer's specific labelling, packaging, and delivery requirements.
The Person
- Good working knowledge of different markets, shipping procedures & retail quarters & functions.
- Excellent communication skills (written and verbal) and relationship development with internal and external stakeholders.
- Effective and pro-active problem solver.
- Ability to prioritise tasks and be self-organised.
- Excellent attention to detail.
- Experience in Microsoft products, including Excel.
- Must be able to work independently as well as being a team player.
- Previous experience within the wholesale / logistical environment advantageous.
Hours
We actively encourage our teams to have a good work/life balance and so we are pleased to offer flexible working shifts at Fred Perry HQ. Our core shift hours are from 10am - 4.30pm and so employees can choose to start and finish early, or start and finish late. We also have 30-minute early finish on Fridays. This role is a mix of office based (London) and remote working. We will expect the employee to come into the office regularly for face-to-face meetings and to work alongside their team on collaborative projects.
Benefits
We are proud to offer a wide range of benefits to all our staff, and continue to reassess what our community needs from us to thrive. Here are some things we currently offer:
- Annual performance-related bonus
- Competitive salary
- Generous staff discount and regular sample sales
- Generous pension scheme with 8.5% company contribution
- Option to buy an extra 5 days holiday annually
- Enhanced maternity and paternity packages
- Life insurance
- Private healthcare
- Cycle to work scheme
- Early finish Fridays
- Season ticket loan
- Additional benefits with long service
- 25 days annual leave plus Bank Holidays
- Annual Birthday vouchers
- EAP
- Social Events
We actively welcome applications from people of all different backgrounds. Your CV will be submitted to hiring managers with all personal details hidden to ensure anonymity.
Wholesale Customer Support Coordinator employer: Fred Perry
At Fred Perry, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our commitment to employee growth is evident through continuous learning opportunities and a supportive team environment, where every member is encouraged to embody our brand values and contribute to our legacy of style and innovation. Located in a dynamic retail setting, we offer a unique chance to engage with a global community while delivering outstanding customer service and building lasting relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Wholesale Customer Support Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fred Perry. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fred Perry before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Wholesale Customer Support Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fred Perry:Your cover letter is your chance to shine! Tell us why you want to work at Fred Perry specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fred Perry!
How to prepare for a job interview at Fred Perry
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
