At a Glance
- Tasks: Lead a team to deliver exceptional customer service and maintain retail excellence.
- Company: Join the iconic Fred Perry brand with a legacy of style and innovation.
- Benefits: Gain supervisory experience in a supportive and ambitious retail environment.
- Other info: Flexible hours and a commitment to diversity in the workplace.
- Why this job: Be an ambassador for a renowned brand while developing your leadership skills.
- Qualifications: Retail experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
About Us
Triple Wimbledon champion Fred Perry founded the brand in 1952. Since then, the company has grown into a global community of over 370 employees, each inspired by the Laurel Wreath and its legacy of style and innovation. We collaborate across disciplines to develop and support world‑class products and retail service, delivering an inclusive and creative customer experience.
Responsibilities
- As a Store Supervisor you will play a central role in maintaining retail excellence and leading a small team to deliver exceptional customer service.
- Support store operations, visual presentation and colleague development while acting as an ambassador for the Fred Perry brand.
- Lead by example to deliver outstanding customer service, greeting customers promptly and ensuring a warm, inclusive in‑store experience.
- Supervise daily store operations, including opening and closing procedures, cash handling, and adherence to company policies and security protocols.
- Coach, develop and schedule sales colleagues to ensure the team meets service and sales objectives while maintaining a positive working atmosphere.
- Drive visual merchandising standards on the shop floor, ensuring stock is well presented, replenished and compliant with seasonal directives.
- Support stockroom management and stock control processes, including receiving deliveries, processing returns and participating in stock counts.
- Monitor and maintain health and safety standards, contributing to loss prevention and safe working practices for colleagues and customers.
- Provide insightful customer feedback to store management and wider teams (buyers, visual merchandisers) to influence product and service decisions.
- Handle customer enquiries and complaints professionally, using the returns policy and company procedures to restore satisfaction and build loyalty.
- Promote a collaborative team culture, encouraging continuous learning about products, brand heritage and retail best practice.
- Report performance metrics and assist the store manager with basic administrative tasks as required.
Essential Skills and Experience
- Proven retail experience with responsibility for supporting or supervising a team in a busy store environment.
- Excellent communication and interpersonal skills with the ability to motivate colleagues and build customer relationships.
- Organised, reliable and able to manage competing priorities under pressure.
- Strong problem solving and decision making, particularly when handling customer issues or operational challenges.
- Good numeracy and experience with till systems, cash handling and basic reporting.
- Enthusiastic about the Fred Perry brand, with a willingness to learn and develop product and merchandising knowledge.
- Flexible availability including weekends and bank holidays as required by retail trading patterns.
Commitment to Diversity and Equal Opportunity
We welcome applications from people of all backgrounds and are committed to creating an inclusive and respectful workplace. All CVs submitted will have personal information anonymised to ensure unbiased consideration.
Store Supervisor in Manchester employer: Fred Perry Ltd
At Fred Perry, we pride ourselves on being an exceptional employer, fostering a vibrant and inclusive work culture that encourages personal and professional growth. As a Sales Assistant, you will be part of a dynamic team that values collaboration and innovation, while enjoying the benefits of working in a globally recognised brand with a rich heritage. Our commitment to diversity and equal opportunity ensures that every employee feels valued and empowered to contribute to our mission of delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Store Supervisor in Manchester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Fred Perry Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Fred Perry Ltd!
We think you need these skills to ace Store Supervisor in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Fred Perry Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Fred Perry Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Fred Perry Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Fred Perry Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
