Fred. Olsen Ltd seeks an experienced Service Desk Manager to lead the transformation of our digital support function into a high-performing, customer-centric service.
You will own a unified Service Desk, embed a One Team operating model, and ensure a consistent, high-quality experience for all users across the group. You will drive end-to-end service performance, establish KPIs such as SLAs and first contact resolution, and balance daily operations with strategic improvements to enhance service
#J-18808-LjbffrService Desk Manager: Lead Unified IT Support & ITIL Excellence employer: Fred. Olsen
Fred. Olsen Ltd is an exceptional employer, rooted in a family culture that prioritises innovation and dependability across its global operations. As a Service Desk Manager, you will not only lead a transformative digital support function but also benefit from a wealth of employee perks, including private medical insurance and generous parental leave. With a strong commitment to professional development and a focus on creating an inclusive environment, Fred. Olsen Ltd offers a rewarding workplace where your contributions are valued and growth opportunities abound.
