At a Glance
- Tasks: Lead a dynamic team to transform digital support into a customer-focused service.
- Company: Join Fred. Olsen Ltd, a global leader in renewable energy and logistics with a family culture.
- Benefits: Enjoy private medical insurance, life assurance, discounted travel, and retail perks.
- Other info: Embrace a diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Shape the future of IT services while making a real impact in a growing digital organisation.
- Qualifications: Proven leadership in service management and a passion for customer satisfaction.
The predicted salary is between 50000 - 65000 £ per year.
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Established in 1963, Fred.
Olsen Ltd focuses primarily on the Renewable Energy, Forest Management, Logistics and Travel Sectors.
Established and based in the UK, but operating globally, we operate with innovation, service and dependability in mind, and supply a central service function in Finance, HR, IT and Facilities services to the UK companies under our umbrella which include:
- The Natural Power Consultants
- ZX Lidars
- ZX Measurement Services
As a company we have a family culture, our success is anchored in an authentic heritage.
Delivering our vision is down to the passion of our people, and we are proud to create opportunities for everyone to thrive and grow.
We are seeking an experienced and driven Service Desk Manager to lead the transformation of our digital support function into a high-performing, customer-centric service.
This is a pivotal leadership role within Fred.
Olsen Digital, responsible for shaping how technology services are delivered across multiple business units.
You will take ownership of a unified Service Desk, embedding a “One Team” operating model and ensuring a consistent, high-quality experience for all users.
- As Service Desk Manager, you will be accountable for end-to-end service performance, driving strong outcomes across service levels, user experience, and operational efficiency.
- You will establish and manage key performance indicators such as SLAs, first contact resolution, and customer satisfaction, using data and insight to continuously improve service delivery.
- This role requires a proactive leader who can balance day-to-day operational excellence with strategic improvements that enhance service quality and efficiency.
- A key focus of the role will be leading the ongoing development of our IT service management capability, including ownership of the Halo ITSM platform and embedding ITIL-aligned processes across incident, request, problem, and change management.
You will play a critical role in standardising workflows, driving adoption of best practice, and ensuring consistent ways of working across the group.
- You will also act as the primary interface between IT and the business for support services, building strong relationships with stakeholders and championing a customer-first culture.
- From managing major incidents to leading service reviews and continuous improvement initiatives, you will ensure clear communication, accountability, and measurable progress in service performance.
This is an opportunity to shape and lead a modern, integrated service desk within a growing digital organisation.
You will coach and develop a skilled team, work closely with infrastructure, cloud, and workplace teams, and help establish a resilient, scalable support model that underpins the wider digital strategy of the Fred.
Olsen Group.
Attached to this advert you will find a full overview of the fantastic benefits we offer, along with a detailed Job Profile for this position.
Fred.
Olsen Ltd offers a wide range of exciting employee benefits including but not limited to Axa Health Private Medical, Life Assurance, Enhanced Maternity & Paternity Pay, Discounted Travel, Cruise Concessions plus retail discounts and cash back incentives through our Boost Benefits scheme.
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.
We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested.
If you require any reasonable adjustments as part of your application and interview process, please do not hesitate to let us know.
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Service Desk Manager employer: Fred. Olsen
Fred. Olsen Ltd is an exceptional employer, rooted in a family culture that prioritises innovation and dependability across its global operations. As a Service Desk Manager, you will not only lead a transformative digital support function but also benefit from a wealth of employee perks, including private medical insurance and generous parental leave. With a strong commitment to professional development and a focus on creating an inclusive environment, Fred. Olsen Ltd offers a rewarding workplace where your contributions are valued and growth opportunities abound.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Fred. Olsen values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Fred. Olsen might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Fred. Olsen!
✨Direct Apply to Fred. Olsen
Let's not forget to apply directly through the Fred. Olsen website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Fred. Olsen.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Fred. Olsen. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Fred. Olsen
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
