Senior Travel Consultant in Norwich

Location: Travel Norwich Airport

Salary: Competitive

Benefits: AXA Health Private medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our Boost Benefits scheme.

Fred. Olsen Travel was established in 1988 with family values at its heart and knowledgeable staff across the board. As one of the UK’s most established travel companies, Fred. Olsen Travel provides outstanding customer service, choice, and value for money. We have multiple high street travel agencies dotted around East Anglia and the South Coast.

Our mission is to be a world class provider of travel products and services. The travel industry is ever-changing and for that reason, no two days are alike. The world is a vast place and there is a lot to learn. We are looking for candidates with a thirst for knowledge and learning. It is an industry that you will never get bored of! We offer opportunities for travel, conferences, cruise ship visits and Tour Operator training to assist you in becoming the best Travel Agent you can be.

In this role, your industry knowledge, energy, and genuine love for travel won’t just be appreciated, they will be fundamental to driving meaningful impact and achieving outstanding results. As the successful candidate, you will play a key role in generating sales across our full range of Retail Travel products, supporting our ever-growing client base with expertly tailored travel solutions. You will deliver a specialised, customer-focused service designed around individual needs, all while upholding our mission and embodying our core values.

We are thrilled to offer a rare and exciting opportunity to join our vibrant Retail Travel Sales team at our Travel Norwich Airport branch (Norwich Airport, Amsterdam Way, Norwich, NR6 6JA). Reporting to the Branch Manager, your duties will include:

• Liaising with customers in branch and via telephone regarding queries and bookings
• Meeting branch and individual sales targets
• Offering the customer a high level of customer care and adhering to service standards
• Contributing to team discussions and presenting new ideas to improve sales
• Assisting with arranging events and customer evenings
• General office administration

We welcome applications from candidates seeking either full-time or part-time hours. Please note that the role includes Saturday shifts, which are worked on a rota basis.

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process, please do not hesitate to let us know.

Our values are:

• Customer Driven: We strive to look through the lens of each customer to ensure we continuously put their needs and expectations at the heart of everything we do.
• Valuing Diversity: We believe differing views and experiences make us stronger. By working to create a representative and inclusive business, we can deliver the right solution to our customers in the right way.
• Investing in people: We believe that by continuously seeking to grow personally and professionally develop our people, we can improve our future today.
• Winning Together: We deliver our best outcomes and results when we all pull in the same direction, creating a positive team spirit where people feel valued, support each other and share in success together.
• Doing the right thing: We pride ourselves on doing what is right and building trust in every situation with our people, customers and community.

We know our people are our biggest strength, and we’re determined to continuously enhance the way we manage, develop, and lead. Here at Fred. Olsen Travel we are proud to be accredited by Investors in People, and we take pride in putting our employees first.