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- Tasks: Help customers plan their dream holidays and provide tailored travel solutions.
- Company: Join a well-established travel company with family values and a supportive culture.
- Benefits: Enjoy BUPA medical coverage, life assurance, and discounted holidays.
- Why this job: Turn your passion for travel into a rewarding career with endless learning opportunities.
- Qualifications: Enthusiasm for travel and a customer-first mindset; experience is a plus but not required.
- Other info: Dynamic work environment with chances to travel and attend exciting events.
The predicted salary is between 28800 - 42000 £ per year.
This is a Full-Time position working 35 hours per week, Saturday work would also be required on a rota basis. In this role, your energy, customer-first mindset, and enthusiasm for travel will be highly valued and instrumental in driving meaningful impact and achieving outstanding results. While prior travel industry experience is beneficial, it is not essential. As the successful candidate, you will play a key role in generating sales across our full range of Retail Travel products, supporting our ever-growing client base with tailored travel solutions. You will deliver a specialised, customer-focused service designed around individual needs, while upholding our mission and embodying our core values.
Responsibilities
- Liaise with customers in branch and via telephone regarding queries and bookings
- Meet branch and individual sales targets
- Offer the customer a high level of customer care and adhere to service standards
- Contribute to team discussions and present new ideas to improve sales
- Assist with arranging events, customer evenings, and general office administration
Qualifications
- Full-time availability working 35 hours per week, including Saturday on rota
- Prior travel industry experience is beneficial but not essential
- Customer-first mindset
- Enthusiasm for travel
Benefits
- BUPA medical coverage
- Life Assurance
- Discounted holidays and cruises
- Retail discounts and cash back incentives through our Boost Benefits scheme
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process, please do not hesitate to let us know.
Fred. Olsen Travel was established in 1988 with family values at its heart and knowledgeable staff across the board. As one of the UK's most established travel companies, we provide outstanding customer service, choice, and value for money. We have multiple high street travel agencies dotted around East Anglia and the South Coast. Our mission is to be a world class provider of travel products and services. The travel industry is ever-changing and for that reason, no two days are alike. The world is a vast place and there is a lot to learn. We are looking for candidates with a thirst for knowledge and learning. It is an industry that you will never get bored of! We offer opportunities for travel, conferences, cruise ship visits and Tour Operator training to assist you in becoming the best Travel Agent you can be. We are proud to be accredited by Investors in People, and we take pride in putting our employees first.
Travel Consultant (Framlingham) employer: Fred. Olsen Travel
Contact Detail:
Fred. Olsen Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant (Framlingham)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fred. Olsen Travel. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show your enthusiasm for travel! Whether it's sharing your favourite destinations or discussing travel trends, let your passion shine through. This will resonate with the interviewers and demonstrate that you’re a great fit for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Travel Consultant (Framlingham)
Some tips for your application 🫡
Show Your Passion for Travel: Let your enthusiasm for travel shine through in your application. Share any personal experiences or adventures that highlight your love for exploring new places and cultures. We want to see that customer-first mindset in action!
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and qualities mentioned in the job description. Highlight any relevant experience, even if it’s not directly from the travel industry. We appreciate creativity and adaptability!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We’re looking for candidates who can communicate effectively, so make sure your application reflects that.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Fred. Olsen Travel
✨Know Your Travel Stuff
Brush up on popular travel destinations, current trends in the industry, and any unique offerings from the company. Showing that you have a genuine enthusiasm for travel and can discuss various locations will impress your interviewers.
✨Customer-Centric Mindset
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to meet a customer's needs, as this role is all about delivering tailored travel solutions.
✨Sales Savvy
Familiarise yourself with basic sales techniques and be ready to discuss how you would approach meeting sales targets. Consider how you might contribute ideas to improve sales, as this shows initiative and teamwork.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, team dynamics, or opportunities for professional development. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
