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- Tasks: Create bespoke holiday packages and convert enquiries into sales.
- Company: Join Fred. Holidays, a leader in crafting unique travel experiences.
- Benefits: Enjoy BUPA medical, life assurance, discounted holidays, and retail perks.
- Why this job: Be part of a passionate team that values diversity and customer satisfaction.
- Qualifications: GCSE-level education with a C or 4 in Maths and English; sales experience preferred.
- Other info: Full-time role with flexible hours and a supportive team culture.
The predicted salary is between 28800 - 42000 £ per year.
At Fred. Holidays, the Tour Operation arm of Fred. Olsen Travel, we craft unique holidays – from European land tours and rail journeys to ocean and river cruises, all personalised by our expert team to suit every customer.
We are now looking to recruit a passionate Travel Specialist to join our friendly Reservations team based in our Ipswich Head Office . In this role, whilst representing the Fred. Holidays brand, you will create complex, bespoke tailor-made holiday packages. If you thrive in a fast-paced environment and are motivated by hitting sales targets whilst delivering exceptional customer service, this could be the role for you.
The main duties of this position include:
- Convert all enquiries into sales.
- Follow up all quotations sent in order to support sales conversions.
- Manage individual workloads and support colleague’s workloads.
- Deal with sales related booking queries.
- Ensure that all enquires, and bookings opportunities are optimised with the possibility of product enhancements.
- Input all booking details into the reservations system correctly and ensure financial information is accurate.
- Develop and maintain relationships with trade partners and direct customers.
As the successful candidate, you will be:
- From a sales, customer service or contact centre background (travel industry experience is beneficial but not essential).
- Passionate about travel and learning about new destinations.
- Committed to providing an exceptional customer experience.
- Able to meet sales targets and understand budget requirements.
- Educated to GCSE-level, with a C or 4 in Maths and English.
This is a permanent full-time office-based role, working 35 hours per week Monday to Saturday. A day off in the week will be given when a Saturday is worked.
Our values are:
Customer Driven: We strive to look through the lens of each customer to ensure we continuously put their needs and expectations at the heart of everything we do.
Valuing Diversity: We believe differing views and experiences make us stronger. By working to create a representative and inclusive business, we can deliver the right solution to our customers in the right way.
Investing in people: We believe that by continuously seeking to grow personally and professionally develop our people, we can improve our future today.
Winning Together : We deliver our best outcomes and results when we all pull in the same direction, creating a positive team spirit where people feel valued, support each other and share in success together.
Doing the right thing: We pride ourselves on doing what is right and building trust in every situation with our people, customers and community.
Fred. Olsen Travel offers a range of company benefits including BUPA medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our Boost Benefits scheme. Attached to this advert you will find a full job description and details of our Company benefits on offer.
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.
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Travel Specialist employer: Fred. Olsen Travel Ltd
Contact Detail:
Fred. Olsen Travel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Specialist
✨Tip Number 1
Familiarise yourself with the latest travel trends and popular destinations. This knowledge will not only help you in conversations during interviews but also demonstrate your passion for travel, which is crucial for a Travel Specialist role.
✨Tip Number 2
Network with current or former employees of Fred. Holidays on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge during the interview process.
✨Tip Number 3
Prepare to discuss your sales achievements and customer service experiences in detail. Be ready to share specific examples of how you've met targets or resolved customer issues, as this aligns perfectly with the responsibilities of the role.
✨Tip Number 4
Showcase your ability to work in a team by highlighting any collaborative projects you've been part of. Since the role emphasises teamwork and supporting colleagues, demonstrating your team spirit will resonate well with the hiring managers.
We think you need these skills to ace Travel Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Emphasise any achievements related to meeting sales targets or providing exceptional customer experiences, as these are key for the Travel Specialist role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your understanding of the travel industry. Mention specific examples of how you have successfully converted enquiries into sales or managed customer relationships in previous roles.
Showcase Your Skills: In your application, clearly outline your skills that align with the job description, such as your ability to manage workloads, deal with booking queries, and optimise sales opportunities. Use bullet points for clarity.
Research Fred. Holidays: Familiarise yourself with Fred. Holidays and their offerings. Understanding their values and customer approach will help you tailor your application and demonstrate your alignment with their mission during the selection process.
How to prepare for a job interview at Fred. Olsen Travel Ltd
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences or destinations you love, as this will demonstrate your genuine interest in the role and align with the company's values.
✨Understand the Company Values
Familiarise yourself with Fred. Holidays' core values such as being customer-driven and valuing diversity. Be prepared to discuss how you embody these values in your previous roles, as this will show that you are a good cultural fit.
✨Prepare for Sales Scenarios
Since the role involves converting enquiries into sales, think of examples from your past experience where you successfully closed a sale or handled a challenging customer situation. This will showcase your sales skills and problem-solving abilities.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about team dynamics, training opportunities, or how success is measured in the position. This shows your interest in the role and helps you assess if it's the right fit for you.