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- Tasks: Engage with customers, manage bookings, and contribute to team discussions.
- Company: Join Fred. Olsen Travel, a family-run business with a rich history in travel since 1988.
- Benefits: Enjoy ongoing training, discounts on holidays, and a wellbeing programme.
- Why this job: Experience a dynamic industry with opportunities for personal growth and travel adventures.
- Qualifications: Passion for travel and customer service; retail or sales experience is a plus.
- Other info: Flexible hours available; apply now to join our Travel Academy!
Open Advert – Join our Travel Academy on the South Coast
Position: Retail
Vacancy Type: Permanent Full Time
Location: South Coast
Benefits: Ongoing Training and Development, Discount Scheme, Wellbeing Programme, Holiday Discounts
Fred. Olsen Travel was established in 1988 with family values at its heart and knowledgeable staff across the board. As one of the UK’s most established travel companies, Fred. Olsen Travel provides outstanding customer service, choice and value for money. We have multiple high street travel agencies around East Anglia and the South Coast. If you have contemplated a career in the travel industry, then we want to hear from you!
Our staff are our biggest asset – we recruit at all levels to ensure that we have the right mix of talent and experience. Our Travel Academy offers different pathways, from Travel Consultant apprenticeships to bespoke training matched to your individual experience and training needs. By applying for this open advert, your application will be kept on file for a maximum of 12 months and a member of the recruitment team will contact you during this period when a live position becomes available.
Reporting to the Branch Manager your duties would include:
- Liaising with customers in branch and via telephone regarding queries and bookings
- Meeting branch and individual sales targets
- Offering the customer a high level of customer care and adhering to service standards
- Contributing to team discussions and presenting new ideas to improve sales
- Assisting with arranging events and customer evenings
- General office administration.
We are keen to hear from individuals who are passionate about travel, motivated by delivering exceptional customer service, and excellent team players.
For those eligible for an apprenticeship, this would give a fantastic opportunity to gain a qualification and earn as you learn. The Travel Consultant apprenticeship is delivered over a 12-month period and, upon successful completion, you would gain a Travel Consultant level 3 qualification.
For candidates not eligible for an apprenticeship, the Academy can provide bespoke training to those who already have transferable skills into the industry, such as experience in a retail, sales or a customer service environment. The training programme is delivered over 12 weeks with different ways of learning to keep it fun and engaging whilst settling into the life of a Travel Agent. We are passionate about personal growth and offer full support throughout the training period.
The travel industry is ever-changing and no two days are alike – it is an industry you will never get bored of! We offer opportunities for travel, conferences, cruise ship visits and Tour Operator training to assist you in becoming the best Travel Agent you can be.
Across the South Coast, we have 6 Travel Agencies which are extremely busy and successful. Your preferred location can be discussed depending on where you are located. We are also happy to consider applicants who are interested in either full time or part time work.
Our South Coast branches include:
- Dorchester (DT1 1DD)
- Hythe (SO45 6AL)
- Worldspan Travel (BH22 9HU)
- Hythe (SO45 6AL)
- Lee on the Solent (PO13 9DA)
- Ringwood (BH24 1AN)
Our values are:
- Customer Driven -\”We strive to look through the lens of each customer to ensure we continuously put their needs and expectations at the heart of everything we do.\”
- Valuing Diversity – \”We believe differing views and experiences make us stronger.\”
- Investing in people -\”We believe that by continuously seeking to grow personally and professionally develop our people, we can improve our future today.
- Winning Together – \”We deliver our best outcomes and results when we all pull in the same direction, creating a positive team spirit where people feel valued, support each other and share in success together.\”
- Doing the right thing – \”We pride ourselves on doing what is right and building trust in every situation with our people, customers and community.\”
Fred. Olsen Travel offers a range of company benefits including BUPA medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our MyBenefits scheme.
As an equal opportunity employer, we are committed to creating an inclusive environment for all employees.
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Open Advert - Join our Travel Academy on the South Coast employer: Fred. Olsen Travel Ltd
Contact Detail:
Fred. Olsen Travel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Open Advert - Join our Travel Academy on the South Coast
✨Tip Number 1
Familiarise yourself with the travel industry and current trends. Being knowledgeable about popular destinations, travel regulations, and customer preferences will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the travel sector. Attend local travel fairs or join online forums to connect with others in the industry. This can lead to valuable insights and potential job opportunities.
✨Tip Number 3
Prepare to demonstrate your customer service skills. Think of examples from your past experiences where you went above and beyond for a customer, as this is crucial in the travel industry.
✨Tip Number 4
Show your passion for travel during any interactions with the recruitment team. Share your travel experiences and what excites you about working in the travel industry to make a memorable impression.
We think you need these skills to ace Open Advert - Join our Travel Academy on the South Coast
Some tips for your application 🫡
Understand the Company Values: Familiarise yourself with Fred. Olsen Travel's core values such as being customer-driven and valuing diversity. Reflect these values in your application to show that you align with their mission.
Tailor Your CV: Highlight any relevant experience in retail, sales, or customer service. Make sure to emphasise skills that relate to the travel industry, such as communication and teamwork.
Craft a Compelling Cover Letter: Use your cover letter to express your passion for travel and customer service. Mention why you want to join the Travel Academy and how you can contribute to the team.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and enthusiasm for the role.
How to prepare for a job interview at Fred. Olsen Travel Ltd
✨Show Your Passion for Travel
Make sure to express your enthusiasm for the travel industry during the interview. Share any personal experiences or trips that have inspired you, as this will demonstrate your genuine interest in the role and the company.
✨Highlight Customer Service Skills
Since Fred. Olsen Travel values exceptional customer service, be prepared to discuss your previous experiences in customer-facing roles. Provide specific examples of how you've gone above and beyond to meet customer needs.
✨Prepare for Teamwork Questions
As teamwork is crucial in this role, think of examples where you've successfully collaborated with others. Be ready to discuss how you contribute to a positive team environment and support your colleagues.
✨Research the Company Values
Familiarise yourself with Fred. Olsen Travel's core values, such as 'Customer Driven' and 'Valuing Diversity'. During the interview, relate your own values and experiences to these principles to show that you're a good cultural fit.
