At a Glance
- Tasks: Help customers plan unforgettable trips and provide tailored travel solutions.
- Company: Join Fred. Olsen Travel, a family-run business with a passion for travel.
- Benefits: Enjoy private medical care, life assurance, discounted holidays, and cash back incentives.
- Other info: Flexible hours available, including part-time options and opportunities for travel.
- Why this job: Be part of a vibrant team and make a real impact in the travel industry.
- Qualifications: A love for travel and excellent customer service skills are essential.
The predicted salary is between 30000 - 38556 £ per year.
Fred.
Olsen Travel was established in 1988 with family values at its heart and knowledgeable staff across the board.
As one of the UK’s most established travel companies, Fred.
Olsen Travel provides outstanding customer service, choice, and value for money.
We have multiple high street travel agencies dotted around East Anglia and the South Coast.
Our mission is to be a world class provider of travel products and services.
The travel industry is ever-changing and for that reason, no two days are alike.
The world is a vast place and there is a lot to learn.
We are looking for candidates with a thirst for knowledge and learning.
It is an industry that you will never get bored of!
We offer opportunities for travel, conferences, cruise ship visits and Tour Operator training to assist you in becoming the best Travel Agent you can be.
In this role, your industry knowledge, energy, and genuine love for travel won’t just be appreciated, they will be fundamental to driving meaningful impact and achieving outstanding results.
As the successful candidate, you will play a key role in generating sales across our full range of Retail Travel products, supporting our ever-growing client base with expertly tailored travel solutions.
You will deliver a specialised, customer-focused service designed around individual needs, all while upholding our mission and embodying our core values.
We are thrilled to offer a rare and exciting opportunity to join our vibrant Retail Travel Sales team at our Travel Norwich Airport branch (Norwich Airport, Amsterdam Way, Norwich, NR6 6JA).
Reporting to the Branch Manager, your duties will include liaising with customers in branch and via telephone in regards to queries and bookings, meeting branch and individual sales targets, offering the customer a high level of customer care and adhering to service standards.
Contributing to team’s discussions and presenting new ideas to improve sales, also to assist with arranging events and customer evenings and general office administration.
We welcome applications from candidates seeking either full-time or part-time hours. Please note that the role includes Saturday shifts, which are worked on a rota basis.
- Fred.
Olsen Travel offers a range of company benefits including AXA Health Private medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our Boost Benefits scheme.
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.
We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested.
If you require any reasonable adjustments as part of your application and interview process, please do not hesitate to let us know.
Our values are
- Customer Driven: We strive to look through the lens of each customer to ensure we continuously put their needs and expectations at the heart of everything we do.
- Valuing
Diversity: We believe differing views and experiences make us stronger.
By working to create a representative and inclusive business, we can deliver the right solution to our customers in the right way.
- Investing in people: We believe that by continuously seeking to grow personally and professionally develop our people, we can improve our future today.
- Winning
Together: We deliver our best outcomes and results when we all pull in the same direction, creating a positive team spirit where people feel valued, support each other and share in success together.
- Doing the right thing: We pride ourselves on doing what is right and building trust in every situation with our people, customers and community.
We know our people are our biggest strength, and we’re determined to continuously enhance the way we manage, develop, and lead.
Here at Fred.
Olsen Travel we are proud to be accredited by Investors in People, and we take pride in putting our employees first.
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Senior Travel Consultant in Norwich employer: Fred. Olsen Travel Ltd
At Fred. Olsen Travel, we pride ourselves on being a family-oriented employer that values diversity and invests in the growth of our employees. Located at Norwich Airport, our vibrant work culture fosters collaboration and innovation, offering unique opportunities for travel and professional development. With benefits like private medical insurance, life assurance, and discounts on holidays, we ensure our team feels valued and supported while delivering exceptional customer service in the ever-evolving travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Travel Consultant in Norwich
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Fred. Olsen Travel Ltd who are looking for fresh talent for roles like Senior Travel Consultant.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Fred. Olsen Travel Ltd and give you a leg up for your Senior Travel Consultant application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Senior Travel Consultant openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Senior Travel Consultant in Norwich
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Senior Travel Consultant role at Fred. Olsen Travel Ltd.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Senior Travel Consultant position at Fred. Olsen Travel Ltd.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Fred. Olsen Travel Ltd.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Fred. Olsen Travel Ltd's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Senior Travel Consultant.
How to prepare for a job interview at Fred. Olsen Travel Ltd
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Fred. Olsen Travel Ltd.
