At a Glance
- Tasks: Help customers plan their dream holidays and provide tailored travel solutions.
- Company: Join Fred. Olsen Travel, a family-run business with a passion for travel.
- Benefits: Enjoy private medical care, life assurance, discounted holidays, and cashback incentives.
- Other info: Dynamic work environment with opportunities for travel and professional growth.
- Why this job: Be part of a vibrant team and explore the world while making a difference.
- Qualifications: Sales experience is a plus, but enthusiasm and people skills are key!
The predicted salary is between 22000 - 28000 £ per year.
Position: Retail Vacancy Type: Permanent Full Time
Benefits: AXA Health Private medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our Boost Benefits scheme
Closing Date: Fri, May 15, 2026
Fred. Olsen Travel was established in 1988 with family values at its heart and knowledgeable staff across the board. As one of the UK’s most established travel companies, Fred. Olsen Travel provides outstanding customer service, choice, and value for money. We have multiple high street travel agencies dotted around East Anglia and the South Coast. Our mission is to be a world class provider of travel products and services.
The travel industry is ever‑changing and for that reason, no two days are alike. The world is a vast place and there is a lot to learn. We are looking for candidates with a thirst for knowledge and learning. It is an industry that you will never get bored of! We offer opportunities for travel, conferences, cruise ship visits and Tour Operator training to assist you in becoming the best Travel Agent you can be.
We are thrilled to offer a rare and exciting opportunity to join our vibrant Retail Travel Sales team at our Travel Norwich Airport branch (Norwich Airport, Amsterdam Way, Norwich, NR6 6JA). This is a full‑time position working 35 hours per week. Saturday work will be required on a rota basis, and part‑time applications will also be considered.
While experience in the travel industry would be fantastic, it is not essential. We are equally keen to hear from candidates who bring strong transferable skills, particularly those with a background in sales along with the energy, enthusiasm, and passion to succeed in a customer‑focused environment.
In this role, your drive, people skills, and genuine interest in travel will be key to making an impact and achieving great results. As the successful candidate, you will play an important role in generating sales across our full range of Retail Travel products, supporting our ever‑growing client base with tailored travel solutions.
Reporting to the Branch Manager, your duties will include:
- Liaising with customers in branch and via telephone in regards to queries and bookings
- Meeting branch and individual sales targets
- Offering the customer a high level of customer care and adhering to service standards
- Contributing to team’s discussions and presenting new ideas to improve sales
- Assisting with arranging events and customer evenings
- General office administration
Fred. Olsen Travel offers a range of company benefits including AXA Health Private medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our Boost Benefits scheme.
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process, please do not hesitate to let us know.
Our values are:
- Customer Driven: We strive to look through the lens of each customer to ensure we continuously put their needs and expectations at the heart of everything we do.
- Valuing Diversity: We believe differing views and experiences make us stronger. By working to create a representative and inclusive business, we can deliver the right solution to our customers in the right way.
- Investing in people: We believe that by continuously seeking to grow personally and professionally develop our people, we can improve our future today.
- Winning Together: We deliver our best outcomes and results when we all pull in the same direction, creating a positive team spirit where people feel valued, support each other and share in success together.
- Doing the right thing: We pride ourselves on doing what is right and building trust in every situation with our people, customers and community.
We know our people are our biggest strength, and we’re determined to continuously enhance the way we manage, develop, and lead. Here at Fred. Olsen Travel we are proud to be accredited by Investors in People, and we take pride in putting our employees first.
Travel Consultant (Travel Norwich Airport) in Norfolk employer: Fred. Olsen Travel Ltd
Fred. Olsen Travel is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development within the dynamic travel industry. With benefits such as AXA Health Private medical, Life Assurance, and opportunities for travel and training, employees are supported in their professional journey while enjoying a fulfilling career at our Norwich Airport branch. Our commitment to diversity and inclusion ensures that every team member feels valued and empowered to contribute to our mission of delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Consultant (Travel Norwich Airport) in Norfolk
✨Tip Number 1
Get to know the company inside out! Research Fred. Olsen Travel, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for travel, making you stand out from the crowd.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and role-playing scenarios. Think about how your skills can translate into the travel industry, especially in sales and customer service. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Fred. Olsen Travel.
We think you need these skills to ace Travel Consultant (Travel Norwich Airport) in Norfolk
Some tips for your application 🫡
Show Your Passion for Travel:When writing your application, let your love for travel shine through! Share any personal experiences or adventures that have shaped your interest in the industry. We want to see that enthusiasm and how it can translate into helping our customers.
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that align with the role of a Travel Consultant. We’re looking for energy and customer-focused skills, so don’t be shy about showcasing your sales background or any relevant experience!
Keep It Professional Yet Friendly:While we love a casual vibe, remember to maintain professionalism in your written application. Use a friendly tone but ensure your language is clear and respectful. This reflects the kind of customer service we pride ourselves on at Fred. Olsen Travel.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure it gets to the right people quickly. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Fred. Olsen Travel Ltd
✨Know Your Travel Stuff
Brush up on your travel knowledge! Familiarise yourself with popular destinations, current travel trends, and the services offered by Fred. Olsen Travel. This will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Travel Consultant, you'll be dealing with customers daily. Prepare examples of how you've successfully interacted with clients or resolved issues in previous roles. Highlight your communication skills and ability to create a positive customer experience.
✨Demonstrate Your Sales Savvy
Even if you don't have direct travel experience, think about your sales background. Be ready to discuss how you've met targets or contributed to team success in past jobs. This will show that you have the drive and enthusiasm to excel in a customer-focused environment.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, training opportunities, or the team dynamics at Fred. Olsen Travel. This shows you're genuinely interested in the position and helps you assess if it's the right fit for you.
