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- Tasks: Support group members from enquiry to departure and manage cruise bookings.
- Company: Join Fred. Olsen Travel Ltd, a leader in the travel industry.
- Benefits: Enjoy medical insurance, discounted holidays, and a competitive salary.
- Other info: Permanent, full-time position with great career growth opportunities.
- Why this job: Combine your passion for travel with customer service in a dynamic role.
- Qualifications: Strong organisational skills and a love for travel are essential.
The predicted salary is between 25000 - 32000 £ per year.
Fred. Olsen Travel Ltd is looking for a Customer Service Assistant at their Ponders Travel branch in Over, Cambridgeshire. The role involves supporting group members from enquiry to departure, managing cruise bookings, and handling administrative duties.
Ideal candidates will have strong organisational skills and a passion for travel, with customer service or administrative experience being beneficial.
The position is permanent, full-time with a competitive benefits package including medical insurance and discounted holidays.
Group Cruise Travel Assistant - Admin & Customer Care employer: Fred. Olsen Travel Ltd
Contact Detail:
Fred. Olsen Travel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Cruise Travel Assistant - Admin & Customer Care
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the travel industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and the role. Know what Fred. Olsen Travel Ltd stands for and be ready to discuss how your skills align with their needs. We want you to shine!
✨Tip Number 3
Show off your passion for travel! Whether it’s through personal experiences or knowledge about cruise destinations, let your enthusiasm come through in conversations and interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Group Cruise Travel Assistant - Admin & Customer Care
Some tips for your application 🫡
Show Your Passion for Travel: When you're writing your application, let your love for travel shine through! Share any personal experiences or adventures that highlight why you’re excited about the role and how it aligns with your passion.
Highlight Relevant Experience: Make sure to mention any customer service or administrative experience you've got. We want to see how your skills can help us support our group members from enquiry to departure!
Be Organised and Clear: Since this role requires strong organisational skills, keep your application neat and structured. Use bullet points where necessary and make it easy for us to see your qualifications at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Fred. Olsen Travel Ltd
✨Know Your Stuff About Cruises
Before the interview, brush up on your knowledge of cruise lines, popular destinations, and the booking process. Being able to discuss specific cruises or share your own travel experiences can show your passion for the industry and impress the interviewers.
✨Show Off Your Organisational Skills
Since the role requires strong organisational skills, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to stay organised under pressure.
✨Customer Service is Key
Think of scenarios where you provided excellent customer service. Be ready to discuss how you handled difficult customers or resolved issues effectively. This will demonstrate your capability in a customer-facing role and your commitment to providing top-notch service.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, team dynamics, or the specifics of the role. This shows that you're genuinely interested in the position and helps you determine if it's the right fit for you. Plus, it gives you a chance to engage with the interviewers!