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For Companies At a Glance
- Tasks: Support group members from enquiry to departure and assist with cruise bookings.
- Company: Join Fred. Olsen Travel, a friendly and supportive travel agency.
- Benefits: Enjoy competitive pay, flexible hours, and a fun work environment.
- Other info: Great opportunity for career growth in the travel industry.
- Why this job: Be the go-to person for travellers and help create unforgettable experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Job Overview
Customer Service Assistant at Fred. Olsen Travel, Ponders Travel branch (25 High Street, Over, Cambridgeshire, CB24 5NB).
Key Responsibilities
- Act as primary contact for group members, supporting them through enquiry to departure.
- Assist with group cruise bookings and highlight the benefits of group travel.
- Handle administrative tasks, including accurate booking management and financial record‑keeping.
Qualifications
Customer Service Assistant (Over, Cambridgeshire) employer: Fred. Olsen Travel Ltd
Contact Detail:
Fred. Olsen Travel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Over, Cambridgeshire)
✨Tip Number 1
Make sure you know the ins and outs of group travel! Brush up on the benefits and challenges so you can chat confidently with potential employers. They’ll love to see your passion for customer service and travel.
✨Tip Number 2
Practice your communication skills! Role-play common customer scenarios with a friend or family member. This will help you feel more at ease when discussing how you’d handle enquiries and bookings during interviews.
✨Tip Number 3
Don’t forget to showcase your organisational skills! Think about examples from your past experiences where you’ve managed bookings or handled admin tasks efficiently. Employers want to see that you can keep everything in order.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Assistant (Over, Cambridgeshire)
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see how excited you are about helping others and making their travel experiences memorable.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. If you've worked in customer service or have a knack for handling bookings, let us know! We love seeing how your skills match the role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Customer Service Assistant position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Fred. Olsen Travel Ltd
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of group travel and cruise bookings. Familiarise yourself with Fred. Olsen Travel's offerings and be ready to discuss how you can support group members from enquiry to departure.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this will demonstrate your ability to handle enquiries effectively.
✨Be Organised
Since the role involves administrative tasks and accurate booking management, show that you’re organised. Bring a notepad or planner to jot down important points during the interview, and mention any tools or methods you use to stay on top of your tasks.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of groups they typically work with, or how they measure success in customer service. This shows your genuine interest in the role and the company.