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- Tasks: Create bespoke holiday packages and convert enquiries into sales.
- Company: Join Fred. Holidays, a leader in crafting unique travel experiences.
- Benefits: Enjoy BUPA medical, life assurance, discounted holidays, and cashback incentives.
- Why this job: Combine your passion for travel with exceptional customer service in a dynamic team.
- Qualifications: Sales or customer service experience; travel knowledge is a plus.
- Other info: Full-time role with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
At Fred. Holidays, the Tour Operation arm of Fred. Olsen Travel, we craft unique holidays - from European land tours and rail journeys to ocean and river cruises, all personalised by our expert team to suit every customer. We are now looking to recruit a passionate Travel Specialist to join our friendly Reservations team based in our Ipswich Head Office.
In this role, whilst representing the Fred. Holidays brand, you will create complex, bespoke tailor-made holiday packages. If you thrive in a fast-paced environment and are motivated by hitting sales targets whilst delivering exceptional customer service, this could be the role for you.
The main duties of this position include:
- Convert all enquiries into sales.
- Follow up all quotations sent in order to support sales conversions.
- Manage individual workloads and support colleague’s workloads.
- Deal with sales related booking queries.
- Ensure that all enquiries and booking opportunities are optimised with the possibility of product enhancements.
- Input all booking details into the reservations system correctly and ensure financial information is accurate.
- Develop and maintain relationships with trade partners and direct customers.
As the successful candidate, you will be:
- From a sales, customer service or contact centre background (travel industry experience is beneficial but not essential).
- Passionate about travel and learning about new destinations.
- Committed to providing an exceptional customer experience.
- Able to meet sales targets and understand budget requirements.
- Educated to GCSE-level, with a C or 4 in Maths and English.
This is a permanent full-time office-based role, working 35 hours per week Monday to Saturday. A day off in the week will be given when a Saturday is worked.
Our values are:
- Customer Driven: We strive to look through the lens of each customer to ensure we continuously put their needs and expectations at the heart of everything we do.
- Valuing Diversity: We believe differing views and experiences make us stronger. By working to create a representative and inclusive business, we can deliver the right solution to our customers in the right way.
- Investing in people: We believe that by continuously seeking to grow personally and professionally develop our people, we can improve our future today.
- Winning Together: We deliver our best outcomes and results when we all pull in the same direction, creating a positive team spirit where people feel valued, support each other and share in success together.
- Doing the right thing: We pride ourselves on doing what is right and building trust in every situation with our people, customers and community.
Fred. Olsen Travel offers a range of company benefits including BUPA medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our Boost Benefits scheme.
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.
Travel Specialist in London employer: Fred. Olsen Ltd.
Contact Detail:
Fred. Olsen Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Specialist in London
✨Tip Number 1
Get to know the company inside out! Research Fred. Holidays, their values, and the types of holidays they offer. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your sales pitch! Since converting enquiries into sales is key, think about how you would approach a customer. Role-play with a friend or family member to get comfortable with the process.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend travel industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Fred. Holidays family.
We think you need these skills to ace Travel Specialist in London
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share any personal experiences or destinations that have inspired you. We want to see that you're not just looking for a job, but that you're genuinely excited about helping others create their dream holidays.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that match the Travel Specialist role. Highlight any sales or customer service experience you have, and don’t forget to mention how you can contribute to our friendly team at Fred. Holidays!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our Reservations team.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Fred. Holidays!
How to prepare for a job interview at Fred. Olsen Ltd.
✨Know Your Destinations
Brush up on popular travel destinations and unique experiences that Fred. Holidays offers. Being able to discuss these confidently will show your passion for travel and help you connect with the interviewers.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully converted enquiries into sales in previous roles. Highlight your ability to meet targets while providing exceptional customer service, as this is key for the Travel Specialist position.
✨Emphasise Team Spirit
Fred. Holidays values teamwork, so be ready to share instances where you've collaborated with colleagues to achieve a common goal. This will demonstrate that you can contribute to their positive team spirit.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and how they support employee growth. This shows your genuine interest in the role and aligns with their value of investing in people.