Travel Sales Consultant in London

At Fred. Holidays, the Tour Operation arm of Fred. Olsen Travel, we craft unique holidays - from European land tours and rail journeys to ocean and river cruises, all personalised by our expert team to suit every customer. We are now looking to recruit a passionate Travel Sales Consultant to join our friendly Reservations team based in our Ipswich Head Office.

In this role, whilst representing the Fred. Holidays brand, you will create complex, bespoke tailor-made holiday packages. If you thrive in a fast-paced environment and are motivated by hitting sales targets whilst delivering exceptional customer service, this could be the role for you.

The main duties of this position include:

• Convert all enquiries into sales.
• Follow up all quotations sent in order to support sales conversions.
• Manage individual workloads and support colleague’s workloads.
• Deal with sales related booking queries.
• Ensure that all enquiries and bookings opportunities are optimised with the possibility of product enhancements.
• Input all booking details into the reservations system correctly and ensure financial information is accurate.
• Develop and maintain relationships with trade partners and direct customers.

As the successful candidate, you will be:

• From a sales, customer service or contact centre background (travel industry experience is beneficial but not essential).
• Passionate about travel and learning about new destinations.
• Committed to providing an exceptional customer experience.
• Able to meet sales targets and understand budget requirements.
• Educated to GCSE-level, with a C or 4 in Maths and English.

This is a permanent full-time office-based role, working 35 hours per week Monday to Saturday. A day off in the week will be given when a Saturday is worked.

Our values are:

• Customer Driven: We strive to look through the lens of each customer to ensure we continuously put their needs and expectations at the heart of everything we do.
• Valuing Diversity: We believe differing views and experiences make us stronger. By working to create a representative and inclusive business, we can deliver the right solution to our customers in the right way.
• Investing in people: We believe that by continuously seeking to grow personally and professionally develop our people, we can improve our future today.
• Winning Together: We deliver our best outcomes and results when we all pull in the same direction, creating a positive team spirit where people feel valued, support each other and share in success together.
• Doing the right thing: We pride ourselves on doing what is right and building trust in every situation with our people, customers and community.

Fred. Olsen Travel offers a range of company benefits including BUPA medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our Boost Benefits scheme. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.