Commercial & Product Manager in London

Fred. Olsen Travel was established in 1988 with family values at its heart and a passion to create unforgettable holiday experiences. As one of the UK’s most established travel companies, we continue to provide an environment where our people can thrive, and where growth and great culture go hand-in-hand. We are proud to provide outstanding customer service, choice and value for money through our distinct specialist areas.

With 28 retail travel branches distributed across East Anglia and the South Coast, our retail team are on hand to offer holiday advice whenever needed. We are also the UK General Sales Agents for Star Clippers, Amadeus River Cruises, Pandaw River Cruises and American Cruise Lines. Additionally, from our Head Office in Ipswich, we operate Fred. Olsen Business Travel providing a full corporate travel service and Fred. Holidays specialising in tailormade holidays in Rail and cruises, as well as Go Cruise and Travel Franchises.

Our mission is to be a world-class provider of travel products and services with a reputation for outstanding customer service, unrivalled choice, exceptional quality and value for money. We have an exciting opportunity for a Commercial & Product Manager to strengthen the commercial function across the Fred. Olsen Travel Group.

In this position, you will work collaboratively within the commercial team and take ownership of a defined commercial portfolio of Cruise, Product, Distribution or Strategic Partnerships while contributing to the delivery of group-wide revenue and profitability targets. This is a hands-on, fast-paced, and commercially driven role, requiring strong analytical capability, sound commercial judgement, and proven experience in supplier relationship management.

Success in this position depends on the ability to drive results through effective cross-functional collaboration. As the Commercial & Product Manager, you will play a pivotal role in driving robust commercial governance, maintaining consistent processes, and delivering high-quality trading, pricing, product, and promotional activity.

You will be responsible for managing and nurturing relationships with key suppliers across cruise lines, tour operators, and preferred partners, fostering strong and mutually beneficial collaborations. The role includes negotiating commercial terms, overrides, and marketing contributions, as well as developing and executing joint business plans aligned with strategic growth priorities.

You will also represent the business at supplier meetings, trade events, and industry forums, acting as a confident and credible ambassador. In addition, you will help shape compelling and competitive product propositions, informed by pricing strategy and customer insight, while ensuring all commercial content remains consistent and aligned across digital, retail, and marketing channels.

We are keen to hear from individuals with experience in a commercial, trading, or supplier management role within the travel or cruise industry. The successful candidate will be an excellent communicator with strong stakeholder management skills, supported by robust analytical capability and confidence in interpreting trading and financial data.

This is a permanent Full-Time position based at our Head Office (Fred Olsen House, White House Road, Ipswich, IP1 5LL) working 35 hours per week, offering a hybrid work pattern of 3 days in the office and 2 days at home. The role will also involve occasional travel to attend meetings, participate in trade events, and represent the business at overseas conferences.

Fred. Olsen Travel offers a wide range of exciting employee benefits including but not limited to Bupa Private Medical, Life Assurance, Enhanced Maternity & Paternity Pay, Discounted Travel, Cruise Concessions plus retail discounts and cash back incentives through our MyBenefits scheme.

Our values are:

• Customer Driven: We strive to look through the lens of each customer to ensure we continuously put their needs and expectations at the heart of everything we do.
• Valuing Diversity: We believe differing views and experiences make us stronger. By working to create a representative and inclusive business, we can deliver the right solution to our customers in the right way.
• Investing in people: We believe that by continuously seeking to grow personally and professionally develop our people, we can improve our future today.
• Winning Together: We deliver our best outcomes and results when we all pull in the same direction, creating a positive team spirit where people feel valued, support each other and share in success together.
• Doing the right thing: We pride ourselves on doing what is right and building trust in every situation with our people, customers and community.

We know our people are our biggest strength, and we’re determined to continuously enhance the way we manage, develop, and lead. Here at Fred. Olsen Travel, we are proud to be accredited by Investors in People, and we take pride in putting our employees first. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process, please do not hesitate to let us know.