Trainee Guest Services Advisor in Ipswich

Fred. Olsen Cruise Lines is a family-run business that has been offering exceptional cruise experiences for over 170 years. With a fleet of ships that provide intimate, friendly, and immersive voyages, we are committed to delivering world-class service with a personal touch. Join us and be part of a proud heritage that is all about making lasting memories for our guests. As we continue to grow, we are now strengthening our Guest Services team with a Trainee Guest Services Advisor in our Ipswich Head Office.

The day-to-day duties for this role include:

• Handling both inbound and outbound calls, providing accurate information about our cruises.
• Dealing with enquiries that come into the team, via email, post, social media and/or other teams.
• Chasing mandatory guest information, ensuring accurate information is inputted to enable documentation to be released.
• Handling documentation effectively and in a timely manner.

As the successful candidate, you will be:

• Ideally from a customer service or call centre background (travel experience is not essential).
• Educated to GCSE-level or equivalent, with a C or 4 in Maths and English.
• Personable with excellent communication skills and a polite telephone manner.
• Highly customer focused and able to deliver exceptional customer service.
• Computer literate and able to pick up new systems quickly.
• Excellent at organising a busy workload.
• Able to multi-task and use your own initiative.

You will commence as a Trainee Guest Services Advisor and receive an initial 4-6 weeks of training. During this time, you will work closely with our Training and Development team, who will provide full product training covering the systems we use and the Fred. Olsen products to help you have all the knowledge you need to achieve your best.

This is a permanent, full-time role, working 35 hours a week, Monday to Friday and 1 in 3 Saturdays. A day off during the week will be rewarded when a Saturday is worked. Fred. Olsen Cruise Lines offer a wide range of benefits including AXA Health medical, Life Assurance, enhanced maternity and paternity pay, discounted holidays and cruises, plus retail discounts and cash back incentives through our Boost Benefits scheme.

Our Values:

• We are one team - Working together, supporting each other and recognising that every role plays a part.
• We are ambitious - Always looking for opportunities to improve and deliver more for our guests, colleagues and business.
• We are curious - Asking questions, seeking new ideas and learning from the world around us.
• We are real - Bringing our authentic selves to work and creating genuine connections.

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process, please do not hesitate to let us know.