At a Glance
- Tasks: Assist customers with enquiries and reservations while promoting our amazing cruise experiences.
- Company: Join Fred. Olsen Cruise Lines, a family-run business with over 170 years of heritage.
- Benefits: Enjoy BUPA medical, life assurance, discounted holidays, and commission on top of your salary.
- Other info: Receive comprehensive training and enjoy a supportive, inclusive work environment.
- Why this job: Be part of a team that creates unforgettable memories for guests in the travel industry.
- Qualifications: GCSE-level education with strong communication skills and a passion for travel.
The predicted salary is between 25000 - 30000 £ per year.
Fred. Olsen Cruise Lines is a family‑run business that has been offering exceptional cruise experiences for over 170 years. With a fleet of ships that provide intimate, friendly, and immersive voyages, we are committed to delivering world‑class service with a personal touch. Join us and be part of a proud heritage that is all about making lasting memories for our guests.
Key Tasks & Responsibilities:
- Dealing with customer enquiries and reservations in a polite and professional manner.
- Building and maintaining your own knowledge library on rates, prices and terms of business.
- Effectively promoting all relevant Fred. Olsen products to customers.
- Confirming bookings and upselling all relevant products.
- Selling the Fred. Olsen products and brand to customers.
About You:
- Personable with excellent communication skills and a polite, engaging telephone manner.
- Able to build positive relationships with our customers.
- Educated to GCSE-level or equivalent, with a C or 4 in Maths and English.
- Computer literate and able to pick up new systems quickly.
- Passionate to work in the travel industry and learn our destinations.
- Highly organised and able to manage tasks to meet deadlines.
- Sales or customer service experience is beneficial.
Learning and development are important to us. Therefore, as the successful candidate, you will benefit from an initial training programme. During this time, you will work closely with our Learning and Development team, who will provide full product training covering the systems we use and the Fred. Olsen products to help you have all the knowledge you need to achieve your best.
This is a permanent, full‑time role, working 35 hours a week Monday to Friday and every other Saturday. A day off during the week will be rewarded when a Saturday is worked. Fred. Olsen Cruise Lines offer a wide range of benefits including BUPA medical, Life Assurance, enhanced maternity and paternity pay, discounted holidays and cruises, plus retail discounts and cash back incentives through our Boost Benefits scheme. As part of the role, you will also have the opportunity to earn commission in addition to your basic salary.
Our Values:
- We are caring - “We trust and care for each other, our guests and our environment”
- We are positive - “We live and share a positive attitude”
- We are real - “We are always ourselves and respect others”
- We are a team - “We are more than a team; we are a family”
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.
Trainee Cruise Sales Consultant in Ipswich employer: Fred. Olsen Cruise Lines
Fred. Olsen Cruise Lines is an exceptional employer that values its employees as part of a family-run heritage, offering a supportive work culture and a commitment to personal development. With comprehensive training programmes, competitive benefits including BUPA medical and commission opportunities, and a focus on creating lasting memories for guests, this role as a Trainee Cruise Sales Consultant provides a meaningful career in the travel industry. Join us in a vibrant environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Cruise Sales Consultant in Ipswich
✨Tip Number 1
Get to know the company! Before your interview, dive into Fred. Olsen's history and values. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customer enquiries, role-play common scenarios with a friend. This will help you sound confident and professional when speaking on the phone.
✨Tip Number 3
Show off your passion for travel! Share your favourite destinations or experiences during the interview. This will demonstrate your enthusiasm for the industry and make you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Fred. Olsen family right from the start.
We think you need these skills to ace Trainee Cruise Sales Consultant in Ipswich
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for travel and customer service. Remember, we’re a family-run business that values personal connections.
Tailor Your Application:Make sure to tailor your application to the Trainee Cruise Sales Consultant role. Highlight any relevant experience in sales or customer service, and mention your enthusiasm for learning about our destinations. This shows us you’re serious about joining our team!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like how we interact with our guests. Make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our company benefits there.
How to prepare for a job interview at Fred. Olsen Cruise Lines
✨Know Your Stuff
Before the interview, make sure you familiarise yourself with Fred. Olsen Cruise Lines and their offerings. Understand their fleet, destinations, and what makes them unique. This will not only impress your interviewers but also help you answer questions confidently.
✨Show Off Your People Skills
As a Trainee Cruise Sales Consultant, you'll be dealing with customers regularly. Practice your communication skills and think of examples where you've successfully built relationships or handled customer enquiries. A friendly and engaging manner can go a long way!
✨Demonstrate Your Organisational Skills
Being organised is key in this role. Prepare to discuss how you manage tasks and meet deadlines. You might want to share specific tools or methods you use to stay on top of your work, as this shows you're ready for the demands of the job.
✨Be Ready to Upsell
Upselling is part of the role, so think about how you would promote additional products or services to customers. Prepare some examples of how you’ve successfully upsold in previous roles or how you would approach it in this position.
