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- Tasks: Lead the vision and strategy for customer technology products in a dynamic cruise line.
- Company: Join Fred. Olsen Cruise Lines, a family-run business with 170 years of exceptional service.
- Benefits: Enjoy BUPA medical coverage, life assurance, and discounted holidays.
- Why this job: Make a real impact on customer experiences in the travel industry.
- Qualifications: Experience as a Product Owner with a passion for customer-centric solutions.
- Other info: Be part of a caring, positive, and inclusive team that feels like family.
The predicted salary is between 36000 - 60000 £ per year.
Fred. Olsen Cruise Lines is a family‑run business offering exceptional cruise experiences for over 170 years. With a fleet of ships that provide intimate, friendly, and immersive voyages, we are committed to delivering world‑class service with a personal touch.
About the role
This permanent, full‑time role (35 hours per week, Monday‑Friday) is based in Ipswich Head Office. The Product Owner will lead the vision, strategy and delivery of our Customer technology products, including CRM, Contact Centre and Customer Insight platforms, to support marketing, sales and customer operations.
Responsibilities
- Develop and communicate a clear product vision and roadmap that supports business goals and delivers exceptional guest experience.
- Align customer system strategies with wider organisational roadmaps and priorities.
- Own and manage the Customer roadmap, capturing relevant information to size and cost roadmap initiatives.
- Maintain a prioritised product backlog to ensure development focus is driven by business value.
- Collaborate with stakeholders to gather detailed business requirements.
- Ensure all development items are clear, actionable and deliver intended outcomes.
- Work closely with internal and external development teams to ensure requirements are fully understood and implemented correctly.
- Manage the acceptance of user stories and epics, ensuring they meet agreed business and customer outcomes.
- Oversee validation and testing to ensure product features meet business acceptance criteria.
Qualifications
- Proven experience as a Product Owner or similar role, ideally focused on Customer platforms.
- Strong understanding of CRM platforms, call centre technology and customer insight systems.
- Experience working in Agile environments and product‑oriented delivery models.
- Strong understanding of customer needs, with a passion for delivering exceptional customer experience within the Travel or Cruise sector.
- Demonstrated leadership qualities, with the ability to motivate and guide teams.
Benefits
- BUPA medical coverage.
- Life Assurance.
- Enhanced maternity and paternity pay.
- Discounted holidays and cruises.
- Retail discounts and cash‑back incentives through the MyBenefits scheme.
Our Values
- We are caring – “We trust and care for each other, our guests and our environment.”
- We are positive – “We live and share a positive attitude.”
- We are real – “We are always ourselves and respect others.”
- We are a team – “We are more than a team; we are a family.”
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.
Locations: Ipswich, England, United Kingdom; Colchester, England, United Kingdom; Bury St Edmunds, England, United Kingdom; Felixstowe, England, United Kingdom; Tan Office, England, United Kingdom.
Product Owner - Customer in Ipswich employer: Fred. Olsen Cruise Lines
Contact Detail:
Fred. Olsen Cruise Lines Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Owner - Customer in Ipswich
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work at Fred. Olsen Cruise Lines. A friendly chat can open doors and give you insights that might just set you apart from the crowd.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into the company’s values and recent projects. Show us how your experience aligns with their mission of delivering exceptional customer experiences.
✨Tip Number 3
Don’t forget to showcase your passion for customer experience! Share specific examples from your past roles where you’ve made a difference. We love hearing about real-life impacts!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our family at Fred. Olsen Cruise Lines.
We think you need these skills to ace Product Owner - Customer in Ipswich
Some tips for your application 🫡
Show Your Passion for Customer Experience: When you're writing your application, let your enthusiasm for delivering exceptional customer experiences shine through. We want to see how your past experiences align with our commitment to providing world-class service.
Be Clear and Concise: Make sure your application is easy to read and straight to the point. We appreciate clarity, so avoid jargon and keep your sentences focused on what you bring to the table as a Product Owner.
Highlight Relevant Experience: Don’t forget to showcase your experience with CRM platforms and Agile environments. We’re looking for someone who can hit the ground running, so make it clear how your background fits the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Fred. Olsen Cruise Lines!
How to prepare for a job interview at Fred. Olsen Cruise Lines
✨Know Your Product Inside Out
Before the interview, dive deep into the company's customer technology products. Understand their CRM, Contact Centre, and Customer Insight platforms. Being able to discuss how these tools enhance guest experiences will show your genuine interest and expertise.
✨Align with Their Values
Fred. Olsen Cruise Lines values caring, positivity, authenticity, and teamwork. Reflect on how your personal values align with theirs and prepare examples that demonstrate these qualities in your past work. This will help you connect on a deeper level during the interview.
✨Prepare for Agile Discussions
Since the role requires experience in Agile environments, brush up on Agile methodologies and be ready to discuss how you've successfully worked in such settings. Share specific examples of how you’ve managed product backlogs or collaborated with development teams.
✨Showcase Your Leadership Skills
As a Product Owner, you'll need to motivate and guide teams. Prepare to share stories that highlight your leadership qualities, especially in challenging situations. This will demonstrate your capability to lead effectively and inspire confidence in your potential employers.
