At a Glance
- Tasks: Collect payments, assist with invoices, and support the finance team in a dynamic environment.
- Company: Join Fred. Olsen Cruise Lines, a family-run business with over 170 years of heritage.
- Benefits: Enjoy competitive pay, health benefits, discounted holidays, and flexible hybrid working.
- Other info: Full-time role until November 2026, with excellent career growth opportunities.
- Why this job: Be part of a team that values care, positivity, and inclusivity while making lasting memories.
- Qualifications: Experience in Credit Control or Finance, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
Fred. Olsen Cruise Lines is a family-run business that has been offering exceptional cruise experiences for over 170 years. With a fleet of ships that provide intimate, friendly, and immersive voyages, we are committed to delivering world-class service with a personal touch. Join us and be part of a proud heritage that is all about making lasting memories for our guests.
As we continue to grow, we are now strengthening our Credit Control team with a full-time Credit Controller & Finance Clerk in our Ipswich Head Office on a fixed-term contract until November 2026 at the earliest. Working on a hybrid basis, you will be responsible for the collection of monies due from debtors, whilst also assisting our purchase ledger and treasury management team with processing invoices and bank reconciliation.
Main Tasks & Activities
- Chasing declined on-board accounts & medical insurance claims.
- Collection of monies from agents to agreed terms by e-mail and phone.
- Collection of monies from Direct Guests to agreed terms by e-mail and phone.
- Providing holiday cover for the Credit Controllers - by taking on additional collections.
- Coding of cash, cheques, bacs payments and on-board payments and imputing onto debtor accounts and passenger bookings.
- Allocations of cash, cheques, BAC’s, debit/credit card payments, on-board payments and credit notes.
- Ensure that journals are completed and allocated correctly.
- Ensure that remittances, e-mails, worksheets, letters are dealt with within 2 days and filed within the Credit Control Drive & correct folders.
- Assist Purchase Ledger controller with processing invoices through the procure to pay system.
- Assist Finance Assistant/Treasury with posting bank reconciliations and other tasks as required.
About You
- Professional experience within Credit Control and/or Finance.
- Excellent communication skills and able to speak confidently and professionally with agents and guests over the phone.
- A pass rate (C or 4) in Maths and English at GCSE and/or A Level (or equivalent).
- CICM or AAT training is desirable but not essential.
- Good understanding of a Credit Control and Finance function within a company.
- A strong working knowledge of Microsoft Office, including Excel.
- Able to use own initiative.
- Excellent attention to detail skills and consistent accuracy.
- Confident and patient under pressure and when dealing with debtors and operational departments.
This is a full-time, fixed-term role until November 2026 at the earliest. You would work 35 hours per week on a hybrid basis, 9am to 5pm, Monday to Friday.
Fred. Olsen Cruise Lines offer a wide range of benefits including AXA Health medical, Life Assurance, enhanced maternity and paternity pay, discounted holidays and cruises, plus retail discounts and cash back incentives through our Boost Benefits scheme.
Our Values
- We are caring - “We trust and care for each other, our guests and our environment”
- We are positive - “We live and share a positive attitude”
- We are real - “We are always ourselves and respect others”
- We are a team - “We are more than a team; we are a family”
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.
Credit Controller & Finance Clerk - Fixed Term Contract in Ipswich employer: Fred. Olsen Cruise Lines
Fred. Olsen Cruise Lines is an exceptional employer that values its employees as part of a family, offering a supportive work culture and numerous benefits such as AXA Health medical coverage, enhanced parental leave, and exclusive discounts on holidays and cruises. Located in Ipswich, this role provides a unique opportunity to contribute to a proud heritage while enjoying a hybrid working model that promotes work-life balance and personal growth within the finance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller & Finance Clerk - Fixed Term Contract in Ipswich
✨Tip Number 1
Get to know the company! Before your interview, dive into Fred. Olsen Cruise Lines' history and values. This way, you can show how your skills align with their mission of delivering exceptional service and making lasting memories.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with agents and guests over the phone, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Show off your attention to detail! During the interview, share examples of how you've successfully managed tasks that require accuracy, like processing invoices or handling cash allocations. This will highlight your fit for the Credit Control role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our family at Fred. Olsen Cruise Lines.
We think you need these skills to ace Credit Controller & Finance Clerk - Fixed Term Contract in Ipswich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Credit Controller & Finance Clerk role. Highlight your previous experience in credit control and finance, and don’t forget to mention your communication skills!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re excited about joining Fred. Olsen Cruise Lines and how you can contribute to our team. Keep it friendly and professional, just like our service!
Show Off Your Attention to Detail:In finance roles, attention to detail is key. Make sure your application is free from typos and errors. Double-check everything before hitting send – we love accuracy as much as you do!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role and our fantastic company benefits!
How to prepare for a job interview at Fred. Olsen Cruise Lines
✨Know Your Numbers
As a Credit Controller & Finance Clerk, you'll be dealing with finances daily. Brush up on your financial terminology and be ready to discuss your experience with credit control and finance. Familiarise yourself with common metrics and processes, so you can confidently answer questions about your past roles.
✨Showcase Your Communication Skills
Excellent communication is key in this role, especially when dealing with agents and guests. Prepare examples of how you've effectively communicated in previous positions, whether it was resolving disputes or explaining complex financial information. Practice articulating your thoughts clearly and professionally.
✨Demonstrate Attention to Detail
This position requires a keen eye for detail. Be prepared to discuss specific instances where your attention to detail made a difference in your work. You might even want to bring along a sample of your work that highlights your accuracy in processing invoices or managing accounts.
✨Embrace the Company Values
Fred. Olsen Cruise Lines values caring, positivity, authenticity, and teamwork. Research these values and think about how they resonate with you. During the interview, share personal anecdotes that reflect these values, showing that you're not just a fit for the role but also for the company culture.
