Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist guests with inquiries via calls, emails, and social media while processing cruise documentation.
- Company: Join Fred. Olsen Cruise Lines, a family-run business with over 170 years of exceptional service.
- Benefits: Enjoy BUPA medical, life assurance, discounted holidays, and cash back incentives through MyBenefits.
- Why this job: Be part of a supportive team culture focused on making lasting memories for guests.
- Qualifications: GCSE-level education with strong communication skills; customer service experience is a plus.
- Other info: This is a full-time, fixed-term role with comprehensive training provided.
Social network you want to login/join with:
Trainee Guest Services Advisor (Fixed-Term Contract), Ipswich
col-narrow-left
Client:
Fred. Olsen Cruise Lines – Shore Based
Location:
Job Category:
Other
–
EU work permit required:
Yes
col-narrow-right
Job Reference:
a5c88b2facf2
Job Views:
3
Posted:
29.06.2025
Expiry Date:
13.08.2025
col-wide
Job Description:
Fred. Olsen Cruise Lines is a family-run business that has been offering exceptional cruise experiences for over 170 years. With a fleet of ships that provide intimate, friendly, and immersive voyages, we are committed to delivering world-class service with a personal touch. Join us and be part of a proud heritage that is all about making lasting memories for our guests.
As we continue to grow, we are now strengthening our Guest Services team with a Trainee Guest Services Advisor in our Ipswich Head Office on a 6-month Fixed-Term Contract.
The day-to-day duties for this role include:
- Handling both inbound and outbound calls, providing accurate information about our cruises.
- Dealing with enquiries that come into team, via email, post, social media and/or other teams.
- Chasing mandatory guest information, ensuring accurate information is inputted to enable documentation to be released.
- Accurately processing cruise documentation and carrying out a variety of other administrative duties.
As the successful candidate, you will be:
- Ideally from a customer service, administration or call centre background (travel experience is not essential).
- Educated to GCSE-level or equivalent, with a C or 4 in Maths and English.
- Personable with excellent communication skills and a polite telephone manner.
- Highly customer focused and able to deliver exceptional customer service.
- Excellent at organising a busy workload.
You will commence as a Trainee Guest Services Advisor and receive an initial 4-6 weeks of training. During this time, you will work closely with our Training and Development team, who will provide full product training covering the systems we use and the Fred. Olsen products to help you have all the knowledge you need to achieve your best.
This is a temporary, full-time role, working 35 hours a week, Monday to Friday and 1 in 3 Saturdays. A day off in the week will be rewarded when a Saturday is worked.
Fred. Olsen Cruise Lines offer a wide range of benefits including BUPA medical, Life Assurance, enhanced maternity and paternity pay, discounted holidays and cruises, plus retail discounts and cash back incentives through our MyBenefits scheme. Attached to this advert you will find a full job description and details of our Company benefits on offer.
Our Values:
- We are caring – “We trust and care for each other, our guests and our environment”
- We are positive – “We live and share a positive attitude”
- We are real – “We are always ourselves and respect others”
- We are a team – “We are more than a team; we are a family”
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the \’Apply now\’ button.
Created on 29/06/2025 by TN United Kingdom
#J-18808-Ljbffr
Trainee Guest Services Advisor (Fixed-Term Contract) employer: Fred. Olsen Cruise Lines - Shore Based
Contact Detail:
Fred. Olsen Cruise Lines - Shore Based Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Guest Services Advisor (Fixed-Term Contract)
✨Tip Number 1
Familiarise yourself with Fred. Olsen Cruise Lines' values and mission. During your interview, demonstrate how your personal values align with theirs, especially around customer service and teamwork.
✨Tip Number 2
Practice your communication skills, particularly over the phone. Since the role involves handling calls, being able to convey information clearly and politely will set you apart from other candidates.
✨Tip Number 3
Research common customer service scenarios in the cruise industry. Being prepared with examples of how you would handle various situations can showcase your problem-solving skills during the interview.
✨Tip Number 4
Network with current or former employees of Fred. Olsen Cruise Lines on platforms like LinkedIn. They can provide insights into the company culture and tips for succeeding in the application process.
We think you need these skills to ace Trainee Guest Services Advisor (Fixed-Term Contract)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Trainee Guest Services Advisor position. Tailor your application to highlight relevant skills and experiences that align with the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant administrative roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to deliver exceptional service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work for Fred. Olsen Cruise Lines and how your values align with theirs. Be personable and professional, showcasing your communication skills.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Fred. Olsen Cruise Lines - Shore Based
✨Research the Company
Before your interview, take some time to learn about Fred. Olsen Cruise Lines. Understand their values, history, and what makes them unique in the cruise industry. This knowledge will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Common Questions
Think about the types of questions you might be asked, especially those related to customer service and handling enquiries. Prepare examples from your past experiences that demonstrate your skills and how you align with the company's values of care, positivity, and teamwork.
✨Showcase Your Communication Skills
As a Trainee Guest Services Advisor, excellent communication is key. During the interview, practice speaking clearly and confidently. Be polite and friendly, as this reflects the telephone manner they are looking for in a candidate.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your enthusiasm for the role. Inquire about the training process, team dynamics, or how success is measured in the position. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.
