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- Tasks: Assist guests with inquiries via calls, emails, and social media while processing cruise documentation.
- Company: Join Fred. Olsen Cruise Lines, a family-run business with 170 years of exceptional cruise experiences.
- Benefits: Enjoy BUPA medical, life assurance, discounted holidays, and cash back incentives through MyBenefits.
- Why this job: Be part of a caring team that values positivity, authenticity, and inclusivity while making lasting memories.
- Qualifications: GCSE-level education with strong communication skills; customer service experience is a plus but not essential.
- Other info: This is a full-time, temporary role with comprehensive training and a supportive work environment.
The predicted salary is between 20000 - 30000 £ per year.
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Fred. Olsen Cruise Lines is a family-run business that has been offering exceptional cruise experiences for over 170 years. With a fleet of ships that provide intimate, friendly, and immersive voyages, we are committed to delivering world-class service with a personal touch. Join us and be part of a proud heritage that is all about making lasting memories for our guests.
As we continue to grow, we are now strengthening our Guest Services team with a Trainee Guest Services Advisor in our Ipswich Head Office on a 6-month Fixed-Term Contract.
The day-to-day duties for this role include:
- Handling both inbound and outbound calls, providing accurate information about our cruises.
- Dealing with enquiries that come into team, via email, post, social media and/or other teams.
- Chasing mandatory guest information, ensuring accurate information is inputted to enable documentation to be released.
- Accurately processing cruise documentation and carrying out a variety of other administrative duties.
As the successful candidate, you will be:
- Ideally from a customer service, administration or call centre background (travel experience is not essential).
- Educated to GCSE-level or equivalent, with a C or 4 in Maths and English.
- Personable with excellent communication skills and a polite telephone manner.
- Highly customer focused and able to deliver exceptional customer service.
- Excellent at organising a busy workload.
You will commence as a Trainee Guest Services Advisor and receive an initial 4-6 weeks of training. During this time, you will work closely with our Training and Development team, who will provide full product training covering the systems we use and the Fred. Olsen products to help you have all the knowledge you need to achieve your best.
This is a temporary, full-time role, working 35 hours a week, Monday to Friday and 1 in 3 Saturdays. A day off in the week will be rewarded when a Saturday is worked.
Fred. Olsen Cruise Lines offer a wide range of benefits including BUPA medical, Life Assurance, enhanced maternity and paternity pay, discounted holidays and cruises, plus retail discounts and cash back incentives through our MyBenefits scheme. Attached to this advert you will find a full job description and details of our Company benefits on offer.
Our Values:
- We are caring – “We trust and care for each other, our guests and our environment”
- We are positive – “We live and share a positive attitude”
- We are real – “We are always ourselves and respect others”
- We are a team – “We are more than a team; we are a family”
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.
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Trainee Guest Services Advisor employer: Fred. Olsen Cruise Lines - Shore Based
Contact Detail:
Fred. Olsen Cruise Lines - Shore Based Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Guest Services Advisor
✨Tip Number 1
Familiarise yourself with Fred. Olsen Cruise Lines' values and mission. Understanding their commitment to exceptional customer service and a family-oriented approach will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves handling inbound and outbound calls, being able to convey information clearly and politely is crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research common customer service scenarios related to the travel industry. Being prepared to discuss how you would handle various situations can set you apart from other candidates and show your proactive approach to problem-solving.
✨Tip Number 4
Network with current or former employees of Fred. Olsen Cruise Lines on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Trainee Guest Services Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Trainee Guest Services Advisor position. Tailor your application to highlight relevant skills and experiences that align with the role.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Fred. Olsen Cruise Lines that resonate with you, such as their commitment to exceptional service and family values.
Highlight Relevant Experience: In your CV, emphasise any customer service or administrative experience you have. Use specific examples to demonstrate your communication skills and ability to handle enquiries effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Fred. Olsen Cruise Lines - Shore Based
✨Research the Company
Before your interview, take some time to learn about Fred. Olsen Cruise Lines. Understand their values, history, and what makes them unique in the cruise industry. This knowledge will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Common Questions
Think about the types of questions you might be asked, especially those related to customer service and handling enquiries. Be ready to share examples from your past experiences that demonstrate your communication skills and ability to provide exceptional service.
✨Showcase Your Organisational Skills
Since the role involves managing a busy workload, be prepared to discuss how you prioritise tasks and stay organised. You could mention specific tools or methods you use to keep track of your responsibilities, which will highlight your suitability for the position.
✨Demonstrate a Positive Attitude
Fred. Olsen values positivity, so make sure to convey a friendly and upbeat attitude during your interview. Smile, maintain eye contact, and express enthusiasm for the opportunity to join their team. This will help you connect with the interviewers and leave a lasting impression.
