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- Tasks: Assist guests with inquiries via calls, emails, and social media while processing cruise documentation.
- Company: Join Fred. Olsen Cruise Lines, a family-run business with 170 years of exceptional cruise experiences.
- Benefits: Enjoy BUPA medical, life assurance, discounted holidays, and cash back incentives through MyBenefits.
- Why this job: Be part of a caring team that values positivity, authenticity, and inclusivity while making lasting memories.
- Qualifications: GCSE-level education with strong communication skills; customer service experience preferred but not essential.
- Other info: This is a full-time, temporary role with comprehensive training and a supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
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Fred. Olsen Cruise Lines is a family-run business that has been offering exceptional cruise experiences for over 170 years. With a fleet of ships that provide intimate, friendly, and immersive voyages, we are committed to delivering world-class service with a personal touch. Join us and be part of a proud heritage that is all about making lasting memories for our guests.
As we continue to grow, we are now strengthening our Guest Services team with a Guest Services Advisor in our Ipswich Head Office on a 6-month Fixed-Term Contract.
The day-to-day duties for this role include:
- Handling both inbound and outbound calls, providing accurate information about our cruises.
- Dealing with enquiries that come into team, via email, post, social media and/or other teams.
- Chasing mandatory guest information, ensuring accurate information is inputted to enable documentation to be released.
- Accurately processing cruise documentation and carrying out a variety of other administrative duties.
As the successful candidate, you will be:
- Ideally from a customer service, administration or call centre background (travel experience is not essential).
- Educated to GCSE-level or equivalent, with a C or 4 in Maths and English.
- Personable with excellent communication skills and a polite telephone manner.
- Highly customer focused and able to deliver exceptional customer service.
- Excellent at organising a busy workload.
You will commence as a Trainee Guest Services Advisor and receive an initial 4-6 weeks of training. During this time, you will work closely with our Training and Development team, who will provide full product training covering the systems we use and the Fred. Olsen products to help you have all the knowledge you need to achieve your best.
This is a temporary, full-time role, working 35 hours a week, Monday to Friday and 1 in 3 Saturdays. A day off in the week will be rewarded when a Saturday is worked.
Fred. Olsen Cruise Lines offer a wide range of benefits including BUPA medical, Life Assurance, enhanced maternity and paternity pay, discounted holidays and cruises, plus retail discounts and cash back incentives through our MyBenefits scheme. Attached to this advert you will find a full job description and details of our Company benefits on offer.
Our Values:
- We are caring – “We trust and care for each other, our guests and our environment”
- We are positive – “We live and share a positive attitude”
- We are real – “We are always ourselves and respect others”
- We are a team – “We are more than a team; we are a family”
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.
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Guest Services Advisor employer: Fred. Olsen Cruise Lines - Shore Based
Contact Detail:
Fred. Olsen Cruise Lines - Shore Based Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Advisor
✨Tip Number 1
Familiarise yourself with Fred. Olsen Cruise Lines' values and mission. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs, especially around caring and teamwork.
✨Tip Number 2
Practice your communication skills, particularly over the phone. Since the role involves handling calls, consider role-playing scenarios with friends or family to enhance your telephone manner and ensure you sound confident and personable.
✨Tip Number 3
Research common customer service scenarios related to the cruise industry. Being knowledgeable about typical guest inquiries can help you stand out during discussions and show your proactive approach to understanding the role.
✨Tip Number 4
Network with current or former employees of Fred. Olsen Cruise Lines on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which you can leverage in your conversations during the application process.
We think you need these skills to ace Guest Services Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Guest Services Advisor. Tailor your application to highlight relevant skills and experiences that align with these duties.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific examples from your past experiences that demonstrate your customer service skills and ability to handle enquiries effectively.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service, administration, or call centres. Use bullet points to clearly outline your achievements and how they relate to the responsibilities of the Guest Services Advisor position.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Fred. Olsen Cruise Lines - Shore Based
✨Showcase Your Customer Service Skills
As a Guest Services Advisor, your ability to provide exceptional customer service is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues, demonstrating your communication skills and friendly approach.
✨Familiarise Yourself with the Company
Research Fred. Olsen Cruise Lines and understand their values and services. Being knowledgeable about the company will not only impress your interviewers but also help you align your answers with their mission of delivering world-class service.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult customers, managing workload, and working in a team. Practising your responses will help you feel more confident and articulate during the interview.
✨Demonstrate Organisational Skills
Since the role involves managing a busy workload, be prepared to discuss how you prioritise tasks and stay organised. Share specific strategies or tools you use to keep track of your responsibilities, which will show your potential employer that you can handle the demands of the job.
