At a Glance
- Tasks: Handle calls and enquiries, process cruise documentation, and provide exceptional customer service.
- Company: Join Fred. Olsen Cruise Lines, a family-run business with over 170 years of experience.
- Benefits: Enjoy BUPA medical, life assurance, discounted holidays, and cash back incentives.
- Other info: Work full-time, Monday to Friday, with a friendly team that values diversity and inclusion.
- Why this job: Kickstart your career in a supportive environment with comprehensive training and growth opportunities.
- Qualifications: GCSE-level education with strong communication skills and a customer-focused attitude.
The predicted salary is between 22000 - 30000 £ per year.
Fred. Olsen Cruise Lines is a family-run business that has been offering exceptional cruise experiences for over 170 years. With a fleet of ships that provide intimate, friendly, and immersive voyages, we are committed to delivering world-class service with a personal touch. Join us and be part of a proud heritage that is all about making lasting memories for our guests.
As we continue to grow, we are now strengthening our Guest Services team with a Trainee Guest Services Advisor in our Ipswich Head Office.
The day-to-day duties for this role include:
- Handling both inbound and outbound calls, providing accurate information about our cruises.
- Dealing with enquiries that come into team, via email, post, social media and/or other teams.
- Chasing mandatory guest information, ensuring accurate information is inputted to enable documentation to be released.
- Handling documentation effectively and in a timely manner.
As the successful candidate, you will be:
- Ideally from a customer service or call centre background (travel experience is not essential).
- Educated to GCSE-level or equivalent, with a C or 4 in Maths and English.
- Personable with excellent communication skills and a polite telephone manner.
- Highly customer focused and able to deliver exceptional customer service.
- Computer literate and able to pick up new systems quickly.
- Excellent at organising a busy workload.
- Able to multi-task and use your own initiative.
You will commence as a Trainee Guest Services Advisor and receive an initial 4-6 weeks of training. During this time, you will work closely with our Training and Development team, who will provide full product training covering the systems we use and the Fred. Olsen products to help you have all the knowledge you need to achieve your best.
This is a permanent, full-time role, working 35 hours a week, Monday to Friday and 1 in 3 Saturdays. A day off during the week will be rewarded when a Saturday is worked.
Fred. Olsen Cruise Lines offer a wide range of benefits including AXA Health medical, Life Assurance, enhanced maternity and paternity pay, discounted holidays and cruises, plus retail discounts and cash back incentives through our Boost Benefits scheme. Attached to this advert you will find a full job description and details of our Company benefits on offer.
Our Values:
- We are one team - Working together, supporting each other and recognising that every role plays a part.
- We are ambitious - Always looking for opportunities to improve and deliver more for our guests, colleagues and business.
- We are curious - Asking questions, seeking new ideas and learning from the world around us.
- We are real - Bringing our authentic selves to work and creating genuine connections.
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process, please do not hesitate to let us know.
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Trainee Guest Services Advisor in Ipswich employer: Fred. Olsen Cruise Lines Ltd.
Fred. Olsen Cruise Lines is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and growth. With a focus on health and accessibility, this role in Ipswich provides unique opportunities to make a meaningful impact on guests' experiences while enjoying benefits like hybrid working, comprehensive health packages, and generous leave policies. Join a family-run business that values teamwork and personal connections, ensuring every employee feels valued and empowered.
Contact Details:
Fred. Olsen Cruise Lines Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Guest Services Advisor in Ipswich
✨Tip Number 1
Get to know the company! Before your interview, dive into Fred. Olsen Cruise Lines' history and values. This will not only help you answer questions but also show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with a friend. This will help you feel more confident when handling calls and enquiries during the interview.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage a busy workload. Share examples from your past experiences where you juggled multiple tasks successfully – it’ll impress them!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Fred. Olsen Cruise Lines.
We think you need these skills to ace Trainee Guest Services Advisor in Ipswich
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in customer service, whether it's from a call centre or another role. We want to see how you can bring that friendly, helpful attitude to our team!
Tailor Your Application:Take a moment to customise your application for the Trainee Guest Services Advisor role. Mention specific skills that match the job description, like your communication skills and ability to handle a busy workload. It shows us you’re genuinely interested!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Fred. Olsen Cruise Lines Ltd.
✨Know Your Stuff
Before the interview, make sure you research Fred. Olsen Cruise Lines and their services. Familiarise yourself with their fleet and the types of cruises they offer. This will not only show your enthusiasm but also help you answer questions confidently.
✨Practice Your Communication Skills
Since this role involves handling calls and emails, practice your communication skills. You could role-play with a friend or family member to simulate common customer service scenarios. This will help you articulate your thoughts clearly and maintain a polite telephone manner.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage a busy workload. Think of examples from your past experiences where you successfully juggled multiple tasks. Highlighting your organisational skills will demonstrate that you can handle the demands of the role effectively.
✨Embrace the Company Values
Familiarise yourself with the company values: caring, positive, real, and team-oriented. During the interview, try to weave these values into your answers. Showing that you align with their culture will make you a more attractive candidate.
