At a Glance
- Tasks: Assist customers with cruise bookings and promote exciting travel experiences.
- Company: Join Fred. Olsen Cruise Lines, a caring and inclusive team.
- Benefits: Enjoy competitive pay, medical benefits, and discounts on holidays.
- Other info: Full training provided with opportunities for personal development.
- Why this job: Sail on educational trips and grow your career in the travel industry.
- Qualifications: GCSE-level education and a passion for customer service.
The predicted salary is between 22000 - 30000 £ per year.
Overview
As we continue to grow, we are now strengthening our Reservations team with a Trainee Cruise Sales Consultant in our Ipswich Head Office. You will have the opportunity to visit ships and sail on educational trips. Monthly commission is available in addition to the basic salary.
Responsibilities
- Dealing with customer enquiries and reservations in a polite and professional manner.
- Building and maintaining your own knowledge library on rates, prices and terms of business.
- Effectively promoting all relevant Fred. Olsen products to customers.
- Confirming bookings and upselling all relevant products.
- Selling the Fred. Olsen products and brand to customers.
- Learning and development: you will receive an initial 4 weeks of training with our Learning and Development team, who will provide full product training covering the systems we use and the Fred. Olsen products to help you have all the knowledge you need to achieve your best.
- Personable with excellent communication skills and a polite, engaging telephone manner.
- Able to build positive relationships with our customers.
- Educated to GCSE-level or equivalent, with a C or 4 in Maths and English.
- Passionate about working in the travel industry and learning our destinations.
- Organised and able to manage tasks to meet deadlines.
- Sales or customer service experience is beneficial.
Work Schedule
This is a permanent, full-time role, working 35 hours a week Monday to Friday and every other Saturday. A day off in the week will be rewarded when a Saturday is worked.
Benefits
- Fred. Olsen Cruise Lines benefits including BUPA medical, Life Assurance, enhanced maternity and paternity pay, discounted holidays and cruises, plus retail discounts and cash back incentives through our MyBenefits scheme.
- Full job description and details of Company benefits attached to this advert.
- Our Values: We are caring; We are positive; We are real; We are a team.
- As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.
Trainee Cruise Sales Consultant in Ipswich employer: Fred. Olsen Cruise Lines Ltd.
At Fred. Olsen Cruise Lines, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and personal growth. Located in Ipswich, our Trainee Cruise Sales Consultant role provides not only comprehensive training and development opportunities but also the unique chance to experience our cruise products firsthand through educational trips. With competitive benefits including medical coverage, enhanced parental leave, and exclusive discounts, we are dedicated to fostering a rewarding environment for all our employees.
Contact Details:
Fred. Olsen Cruise Lines Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Cruise Sales Consultant in Ipswich
✨Tip Number 1
Get to know the company! Research Fred. Olsen and their products so you can chat confidently about them during your interview. Show us you're genuinely interested in the travel industry and what we offer.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it’s crucial to sound engaging and professional. Try role-playing with a friend or family member to nail that polite telephone manner.
✨Tip Number 3
Be ready to showcase your sales skills! Think of examples from your past experiences where you’ve successfully upsold or provided excellent customer service. We want to see how you can promote our products effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re keen on joining our team at Fred. Olsen. Don’t miss out on this opportunity!
We think you need these skills to ace Trainee Cruise Sales Consultant in Ipswich
Some tips for your application 🫡
Show Your Passion for Travel:When you're writing your application, let your love for travel shine through! Share any experiences you've had that relate to the cruise industry or destinations we cover. We want to see that you're genuinely excited about the role!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the responsibilities listed in the job description. We’re looking for someone who can effectively promote our products, so show us how you can do that!
Be Personable and Professional:Since you'll be dealing with customer enquiries, it's important to convey a friendly yet professional tone in your written application. Use clear language and keep it engaging – we want to see your excellent communication skills right from the start!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Fred. Olsen!
How to prepare for a job interview at Fred. Olsen Cruise Lines Ltd.
✨Know Your Products
Before the interview, make sure you familiarise yourself with Fred. Olsen's cruise offerings. Understanding their products will not only impress your interviewers but also help you answer questions about how you would promote and sell these services.
✨Showcase Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. You might want to prepare a few examples of how you've successfully dealt with customer enquiries in the past, highlighting your polite and engaging manner.
✨Demonstrate Your Passion for Travel
Express your enthusiasm for the travel industry during the interview. Share any personal experiences or knowledge about destinations that excite you. This will show that you're not just looking for a job, but that you're genuinely interested in the field.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the training process, opportunities for growth within the company, or specifics about the team culture. It shows you're engaged and serious about the position.
