Social Media Apprentice (Community & Content) in Ipswich

We are looking for a creative, curious and social‑first individual to join our team and begin their career in social media and content marketing. This is a fantastic opportunity for someone who enjoys creating content, keeping up with trends, engaging with online communities and learning how brands use social media to connect with their audiences.

Responsibilities

• Community Engagement
  • Support the team in monitoring and responding to conversations across our social media channels.
  • Help engage with guests and online communities in an authentic and positive way.
  • Assist with responding to customer messages and comments, working alongside our customer contact team.
  • Escalate customer service queries or reputation concerns to the appropriate teams.
  • Help maintain Fred. Olsen Cruise Lines' friendly and consistent tone of voice across all channels.
  • Identify opportunities to join relevant conversations and support reactive social media activity.
• Social Content Publishing & Creator Support
  • Support the creation, scheduling and publishing of content across social media platforms.
  • Assist with maintaining the social media content calendar.
  • Support content approval processes and publishing workflows.
  • Help create and edit social content, including photography, video and short‑form content.
  • Travel across our fleet may be required to support content creation opportunities.
  • Assist with influencer and creator activity, including research, outreach and communications.
  • Support campaign administration, including creator briefs, competitions, gifting and campaign tracking.
• User‑Generated Content (UGC)
  • Help source and organise high‑quality guest‑generated content.
  • Maintain UGC libraries and permission records.
  • Identify guest stories and experiences that could be shared across our channels.
  • Support the team in building a bank of content opportunities from our guests and community.
• Social Listening & Insights
  • Monitor social conversations, trends and competitor activity using social media tools.
  • Keep up to date with emerging platforms, creators and cultural trends.
  • Support the tracking of social media performance, including engagement, reach and audience growth.
  • Help identify audience interests, sentiment and opportunities for future content.
  • Assist with creating basic social media reports and sharing insights with the wider business.

Qualifications & Skills

• Full UK driving licence and access to own transport.
• A genuine passion for social media and digital content.
• Interest in creating engaging content for different audiences.
• Curiosity about social trends, platforms and online communities.
• Good written communication skills and attention to detail.
• Willingness to learn and develop new skills.
• Creativity and confidence in sharing ideas.
• Organised approach with the ability to manage multiple tasks.
• Positive, team‑focused attitude.
• Previous experience managing personal social media accounts, creating content, photography, video editing, blogging or contributing to online communities is beneficial but not required.

Training & Development

• Apprenticeship – the successful candidate will work towards the Level3 Content Creator qualification over an estimated 18‑month course.
• Work‑based apprenticeship with on‑the‑job training and 1‑to‑1 support from an apprenticeship training provider.
• Opportunity to gain hands‑on experience with an award‑winning cruise and travel brand.

Benefits

• Flexible working policy.
• AXA Health medical cover.
• Life Assurance.
• Enhanced maternity and paternity pay.
• Discounted holidays and cruises.
• Retail discounts and cashback incentives through our Boost Benefits scheme.
• Training and development opportunities.