At a Glance
- Tasks: Coordinate health and accessibility needs for guests, ensuring a smooth sailing experience.
- Company: Join Fred. Olsen Cruise Lines, a family-run business with 170 years of experience.
- Benefits: Enjoy a competitive salary, health benefits, discounted holidays, and retail perks.
- Other info: Hybrid working with opportunities for travel to fleet ships.
- Why this job: Make a real difference in guests' lives while working in a supportive team environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Overview
Health and Accessibility Coordinator role based in Ipswich Head Office, with hybrid working arrangements.
You will provide an operational link between Guest Services, Sales and Marketing, and on-board teams to enable guests with health or accessibility needs to sail with Fred.
Olsen Cruise Lines.
Responsibilities
- Process incoming Health and Mobility Questionnaires, review them to ensure they are fit for purpose, meet company and regulatory requirements, and set appropriate expectations with guests.
- Coordinate with ship and shore teams to ensure the right information reaches the right people in the right way.
- Work with the Port Operations Team to collate guest manifests and gangway availability.
- Lead on complex guest bookings, collating fit-to-travel documentation and reporting medical equipment guests will bring onboard.
- Build a knowledge centre to support others in the business with accessibility and health questions.
- Assist with the development and review of relevant risk assessments.
- Maintain regulatory awareness, including attendance at Chamber of Shipping accessibility working groups.
- Use health and accessibility insights to identify areas for improvement in guest and ship experience.
- Coordinate third-party suppliers related to complex medical needs of guests and accessibility equipment.
- Support crew case management, coordinating with stakeholders, finance teams and legal for cost collation.
- Assist in day-to-day crew case management activities, including collation of reports and sharing of health documentation system information.
- Provide excellent customer service through phone, letter and email; maintain clear verbal and written communication with key stakeholders at all levels.
- Demonstrate strong IT skills, including Microsoft Office, and maintain meticulous attention to detail.
- Travel availability to support fleet ships for short periods (1–5 days) with notice.
Qualifications and Skills
- Customer service experience across phone, letter and email channels.
- Excellent verbal and written communication skills; attentive listener who can interpret nuanced information.
- Strong IT skills, including Microsoft Office.
- Positive, energetic, and proactive attitude; ability to engage with stakeholders at all levels.
- Ability to work in a hybrid environment and travel to fleet ships as required.
Benefits and Employment Details
- Permanent, full-time role; 35 hours per week, Monday to Friday, hybrid basis.
- Benefit package includes AXA Health medical, Life Assurance, enhanced maternity and paternity pay, discounted holidays and cruises, and retail discounts through Boost Benefits.
- Full job profile and company benefits details are attached to the advert.
- About Fred. Olsen Cruise Lines
Fred.
Olsen Cruise Lines is a family-run business with over 170 years of experience in delivering exceptional cruise experiences.
Our fleet offers intimate, friendly, and immersive voyages with a focus on world-class service and a personal touch.
Values and Inclusion
Our Values: Caring, Positive, Real, and Team. We are an equal opportunity employer and are committed to creating an inclusive environment for all employees.
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Health and Accessibility Coordinator in Ipswich employer: Fred. Olsen Cruise Lines Ltd.
Fred. Olsen Cruise Lines is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and growth. With a focus on health and accessibility, this role in Ipswich provides unique opportunities to make a meaningful impact on guests' experiences while enjoying benefits like hybrid working, comprehensive health packages, and generous leave policies. Join a family-run business that values teamwork and personal connections, ensuring every employee feels valued and empowered.
Contact Details:
Fred. Olsen Cruise Lines Ltd. Recruitment Team
