At a Glance
- Tasks: Support Sales Executives and deliver top-notch customer service in a dynamic travel environment.
- Company: Join Fred. Olsen Cruise Lines, a family-run business with 170 years of exceptional cruise experiences.
- Benefits: Enjoy BUPA medical, life assurance, discounted holidays, and cash back incentives through MyBenefits.
- Other info: This is a work-based apprenticeship with no college day release required.
- Why this job: Kick-start your career in travel while gaining hands-on experience in a supportive team culture.
- Qualifications: Confident communication, strong organisation, attention to detail, and a positive attitude are essential.
Overview
This is a fantastic opportunity to kick-start your career in the travel industry by joining our vibrant Sales Department. As an Apprentice Sales Support Assistant, you\'ll play a key role in supporting our Sales Executives, delivering high-quality assistance, and providing outstanding customer service across all areas of the department. This role contributes to the smooth running of sales operations, helping to build strong relationships with trade accounts and ensuring the wider Sales team can focus on achieving and exceeding targets.
This is an Apprenticeship; the successful candidate will work towards the Customer Service Practitioner Level 2 qualification which has an estimated course duration of 15 months. This will be a work-based Apprenticeship, therefore there will be no requirement for a day release to college. You will have an allocated Assessor from an Apprenticeship training provider who will visit you in the workplace and provide 1-2-1 training, support, and guidance throughout the course.
You\'ll be part of a friendly and professional team passionate about travel, where you\'ll gain hands-on experience in Customer Service, Administration, and Sales. This apprenticeship offers a unique chance to learn, grow, and build meaningful relationships in a dynamic and supportive environment. We\'re looking for someone who:
Responsibilities
- Communicates confidently with both colleagues and customers
- Is well-organised with strong attention to detail
- Has a positive, can-do attitude and a genuine enthusiasm for learning
About Fred. Olsen Cruise Lines
Fred. Olsen Cruise Lines is a family-run business that has been offering exceptional cruise experiences for over 170 years. With a fleet of ships that provide intimate, friendly, and immersive voyages, we are committed to delivering world-class service with a personal touch. Join us and be part of a proud heritage that is all about making lasting memories for our guests.
Fred. Olsen Cruise Lines offer a wide range of benefits including BUPA medical, Life Assurance, enhanced maternity and paternity pay, discounted holidays and cruises, plus retail discounts and cash back incentives through our MyBenefits scheme. Attached to this advert you will find a full job description and details of our Company benefits on offer.
Company values
- We are caring - \"We trust and care for each other, our guests and our environment\"
- We are positive - \"We live and share a positive attitude\"
- We are real - \"We are always ourselves and respect others\"
- We are a team - \"We are more than a team; we are a family\"
Equal opportunity
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process, please do not hesitate to let us know.
Apprentice Sales Support Assistant in Ipswich employer: Fred. Olsen Cruise Lines Ltd.
Fred. Olsen Cruise Lines is an exceptional employer that offers a vibrant and supportive work culture, perfect for those looking to kick-start their career in the travel industry. As an Apprentice Sales Support Assistant, you will benefit from hands-on training, a friendly team environment, and a commitment to employee growth through tailored support and development opportunities. With a range of benefits including BUPA medical, life assurance, and discounted holidays, you'll be part of a family-run business that values care, positivity, and teamwork.
Contact Details:
Fred. Olsen Cruise Lines Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Sales Support Assistant in Ipswich
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Fred. Olsen Cruise Lines Ltd. who are looking for fresh talent for roles like Apprentice Sales Support Assistant.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Fred. Olsen Cruise Lines Ltd. and give you a leg up for your Apprentice Sales Support Assistant application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Apprentice Sales Support Assistant openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Apprentice Sales Support Assistant in Ipswich
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Apprentice Sales Support Assistant role at Fred. Olsen Cruise Lines Ltd..
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Apprentice Sales Support Assistant position at Fred. Olsen Cruise Lines Ltd..
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Fred. Olsen Cruise Lines Ltd..
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Fred. Olsen Cruise Lines Ltd.'s adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Apprentice Sales Support Assistant.
How to prepare for a job interview at Fred. Olsen Cruise Lines Ltd.
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Fred. Olsen Cruise Lines Ltd..
