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- Tasks: Assist customers with cruise bookings and promote our amazing travel experiences.
- Company: Join Fred. Olsen Cruise Lines, a family-run business with over 170 years of heritage.
- Benefits: Enjoy BUPA medical, life assurance, discounted holidays, and cash back incentives.
- Why this job: Sail on educational trips and gain valuable customer service skills while earning a qualification.
- Qualifications: Great communication skills and a passion for travel; sales experience is a plus.
- Other info: Work in a supportive team environment with opportunities for personal growth.
As we continue to grow, we are now strengthening our Reservations team with an Apprentice Cruise Sales Consultant in our Ipswich Head Office. As part of the role, you will be fortunate enough to visit our ships and sail on educational trips. Monthly commission is also available in addition to the basic salary.
Responsibilities
- Dealing with customer enquiries and reservations in a polite and professional manner.
- Building and maintaining your own knowledge library on rates, prices and terms of business.
- Effectively promoting all relevant Fred. Olsen products to customers.
- Confirming bookings and upselling all relevant products.
- Selling the Fred. Olsen products and brand to customers.
This is an Apprenticeship; the successful candidate will work towards the Customer Service Practitioner Level 2 qualification which has an estimated course duration of 15 months. This will be a work‑based Apprenticeship, therefore there will be no requirement for a day release to college. You will have an allocated Assessor from an Apprenticeship training provider who will visit you in the workplace and provide 1‑2‑1 training, support, and guidance throughout the course.
Qualifications
- Personable with excellent communication skills and a polite, engaging telephone manner.
- Able to build positive relationships with our customers.
- Educated to GCSE level or equivalent, with a C or 4 in Maths and English.
- Passionate to work in the travel industry and learn our destinations.
- Organised and able to manage tasks to meet deadlines.
- Sales or customer service experience is beneficial.
Fred. Olsen Cruise Lines is a family‑run business that has been offering exceptional cruise experiences for over 170 years. With a fleet of ships that provide intimate, friendly, and immersive voyages, we are committed to delivering world‑class service with a personal touch. Join us and be part of a proud heritage that is all about making lasting memories for our guests.
This is a permanent, full‑time role, working 35 hours a week Monday to Friday and every other Saturday. A day off in the week will be rewarded when a Saturday is worked.
Benefits
Fred. Olsen Cruise Lines offer a wide range of benefits including BUPA medical, Life Assurance, enhanced maternity and paternity pay, discounted holidays and cruises, plus retail discounts and cash back incentives through our MyBenefits scheme. Attached to this advert you will find a full job description and details of our company benefits on offer.
Our Values
- We are caring – \”We trust and care for each other, our guests and our environment\”
- We are positive – \”We live and share a positive attitude\”
- We are real – \”We are always ourselves and respect others\”
- We are a team – \”We are more than a team; we are a family\”
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.
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Apprentice Cruise Sales Consultant employer: Fred. Olsen Cruise Lines Ltd.
Contact Detail:
Fred. Olsen Cruise Lines Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Cruise Sales Consultant
✨Tip Number 1
Get to know the company! Research Fred. Olsen Cruise Lines and their values. When you show genuine interest in their mission and culture during interviews, it’ll set you apart from other candidates.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customer enquiries, role-play common scenarios with friends or family. This will help you feel more confident and polished when speaking with potential customers.
✨Tip Number 3
Show off your passion for travel! Share your experiences and knowledge about destinations during interviews. It’s a great way to connect with the team and demonstrate that you’re ready to promote their products.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Apprentice Cruise Sales Consultant
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let us know why you're excited about the travel industry! Share any experiences you've had that sparked your interest in cruising or travel, as this will help us see your enthusiasm.
Be Personable and Professional: Remember, we’re looking for someone with excellent communication skills. Use a friendly tone in your application, but keep it professional. Show us you can engage with customers just like you would on the phone!
Highlight Relevant Experience: If you have any sales or customer service experience, make sure to mention it! Even if it’s not directly related to travel, we want to see how your skills can translate into this role.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get you started on your journey with Fred. Olsen Cruise Lines!
How to prepare for a job interview at Fred. Olsen Cruise Lines Ltd.
✨Know Your Stuff
Before the interview, make sure you research Fred. Olsen Cruise Lines and their products. Familiarise yourself with their cruise offerings, destinations, and any recent news about the company. This will show your passion for the travel industry and help you answer questions confidently.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice speaking clearly and politely. You could even role-play common customer scenarios with a friend or family member. This will help you feel more comfortable when discussing how to handle customer enquiries during the interview.
✨Show Your Sales Savvy
Think of examples from your past experiences where you've successfully upsold or provided exceptional customer service. Be ready to share these stories in the interview to demonstrate your ability to promote products effectively and build positive relationships with customers.
✨Embrace the Company Values
Familiarise yourself with Fred. Olsen's values: caring, positive, real, and team-oriented. During the interview, try to weave these values into your answers. Show how you embody these principles in your work ethic and interactions with others, as this will resonate well with the interviewers.