At a Glance
- Tasks: Provide top-notch IT support and help colleagues with Microsoft 365 and tech issues.
- Company: Join Fred. Olsen Ltd, a family-oriented company with a global impact.
- Benefits: Enjoy competitive salary, health perks, discounted travel, and cashback incentives.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make a difference by solving tech problems and enhancing user experiences.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 31500 - 38500 £ per year.
We are excited you have visited our Careers page.
We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.
Position not right for you?
Share it with someone you know.
IT Support Analyst
Reference
Benefits: AXA Health medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our Boost Benefits scheme
Established in 1963, Fred.
Olsen Ltd focuses primarily on the Renewable Energy, Forest Management, Logistics and Travel Sectors.
Established and based in the UK, but operating globally, we operate with innovation, service and dependability in mind, and supply a central service function in Finance, HR, IT and Facilities services to the UK companies under our umbrella which include:
- The Natural Power Consultants
- ZX Lidars
- ZX Measurement Services
As a company we have a family culture, our success is anchored in an authentic heritage.
Delivering our vision is down to the passion of our people, and we are proud to create opportunities for everyone to thrive and grow.
We are seeking a customer-focused IT Support Analyst to join our Infrastructure & Service team.
The successful candidate will provide excellent first-line and desktop support services while helping colleagues make the most of Microsoft 365 and modern workplace technologies.
This role is ideal for someone who enjoys solving problems, helping people and building their technical capabilities within a professional IT support environment.
The position offers exposure to a broad range of technologies and provides opportunities for future progression into specialist infrastructure, cloud, workplace or service management roles.
Attached to this advert you will find a full overview of the fantastic benefits we offer, along with a detailed Job Profile for this position.
- What you’ll be doing
- Provide professional and responsive 1st and 1.5 line IT support across the business.
- Act as a trusted point of contact for technology-related incidents, requests and general enquiries.
- Troubleshoot and resolve issues across Windows devices, Microsoft 365, hardware, software and peripherals.
- Support Microsoft Outlook, Teams, One Drive, Share Point and Office applications.
- Configure, deploy and support laptops, desktops and mobile devices.
- Assist with onboarding, device setup, replacements and refresh programmes.
- Support meeting-room technology, hybrid working and collaboration tools.
- Help with user accounts, password resets, authentication and access requests.
- Maintain accurate records, updates and documentation within the ITSM platform.
- Work within agreed service levels and elevate issues to specialist teams when required.
- Create and maintain knowledge articles and technical documentation.
- Identify recurring issues and contribute to improvements in support processes and user experience.
- Support service improvement, automation and self-service initiatives.
- Participate in major incident support, team meetings, training and service reviews.
- What we’re looking for
You’ll have experience working in an IT Support Analyst, Service Desk Analyst or Desktop Support position, ideally within a corporate environment.
You’ll bring
- Strong troubleshooting skills across Windows and Microsoft 365.
- Experience supporting end users and delivering excellent customer service.
- Excellent written and verbal communication skills.
- Experience working with an IT service management (ITSM) platform.
- Strong problem-solving and analytical abilities.
- The ability to manage multiple priorities while maintaining ownership of issues.
- A proactive, collaborative approach and the confidence to work independently.
- Experience documenting technical solutions and support procedures.
- A genuine commitment to quality, continuous improvement and delivering a great user experience.
You’ll ideally have experience with
- Windows 10/11
- Microsoft 365
- Outlook, Teams, One Drive and Share Point
- Microsoft Office applications
- Active Directory / Microsoft Entra ID
- Printers, monitors, docking stations and other peripherals
- Networking
- TCP/IP
- DNS and DHCP
- VPN
- Basic network connectivity diagnostics
It would be great if you also have experience with
- Microsoft Intune and Windows Autopilot
- Microsoft Entra ID and Azure services
- Microsoft Teams telephony
- Endpoint security technologies
- Halo ITSM or a similar platform
- Power Shell scripting and automation
- ITIL Foundation
- Microsoft Fundamentals or Associate certifications
- Supporting geographically distributed teams
Fred.
Olsen Ltd offers a wide range of exciting employee benefits including but not limited to Axa Health Private Medical, Life Assurance, Enhanced Maternity & Paternity Pay, Discounted Travel, Cruise Concessions plus retail discounts and cash back incentives through our Boost Benefits scheme.
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.
We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested.
If you require any reasonable adjustments as part of your application and interview process, please do not hesitate to let us know.
Our values are
Customer Driven: We strive to look through the lens of each customer to ensure we continuously put their needs and expectations at the heart of everything we do.
Valuing
Diversity: We believe differing views and experiences make us stronger.
By working to create a representative and inclusive business, we can deliver the right solution to our customers in the right way.
Investing in people: We believe that by continuously seeking to grow personally and professionally develop our people, we can improve our future today.
Winning
Together: We delivery our best outcomes and results when we all pull in the same direction, creating a positive team spirit where people feel valued, support each other and share in success together.
Doing the right thing: We pride ourselves on doing what is right and building trust in every situation with our people, customers and community.
#J-18808-Ljbffr
IT Support Analyst in Glasgow employer: Fred. Olsen
At Fred. Olsen Ltd, we pride ourselves on being an excellent employer, offering a supportive family culture that fosters personal and professional growth. Located in Glasgow, our IT Support Analyst role provides a unique opportunity to work with cutting-edge technologies while enjoying competitive benefits such as AXA Health medical, life assurance, and discounted travel. We are committed to diversity and inclusion, ensuring every employee feels valued and empowered to thrive in their career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Glasgow
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Fred. Olsen values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Fred. Olsen might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Fred. Olsen!
✨Direct Apply to Fred. Olsen
Let's not forget to apply directly through the Fred. Olsen website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst in Glasgow
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Fred. Olsen.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Fred. Olsen. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Fred. Olsen
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
