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- Tasks: Greet students, answer queries, and keep the studio organised.
- Company: Join Fred Astaire Dance Studios, a global leader in ballroom dance since 1947.
- Benefits: Enjoy health insurance, dental coverage, and paid time off.
- Why this job: Be part of a fun, supportive environment that transforms lives through dance.
- Qualifications: Strong communication skills and basic Microsoft Office experience required.
- Other info: We're hiring quickly, so apply now to join our dance family!
The predicted salary is between 24000 - 36000 £ per year.
Description
We are growing! Fred Astaire Dance Studios is excited to be adding to our team. We are currently hiring for a Customer Support Representative. Do you enjoy making others smile, helping those around you, staying organized, and being part of a fast-paced environment? If so, then we may have an opportunity for you.
This role is of crucial importance to our clients, team members, and studio experience. Daily, you will greet students and answer questions about their accounts and studio activities. You will also help keep information organized to best help management and team members succeed. A love of people and building rapport will be a must as you talk to possible new clients and share with them how we can improve the quality of their life through dance. We know this won\’t be for everyone, but if this sounds like an excellent fit for you, please apply quickly as we are looking to hire this new team member as soon as possible.
Who we are:
Enriching lives – physically, mentally, emotionally & socially, through the positive, transforming power of dance.
Fred Astaire Dance Studios is the leader in ballroom dance instruction across the country and around the world. Founded in 1947 with one studio on Park Avenue in Manhattan, we have grown our franchise network to 180 dance studio locations serving over 25,000 students! We are a global family, proudly honoring the legacy of Mr. Fred Astaire, committed to pursuing excellence in life through dance.
We welcome everyone interested in starting their dance journey because we believe that dance is for everybody and every BODY! Students stay with us because of our atmosphere of kindness, warmth, and care, which creates a welcoming, supportive, and FUN environment from the first step inside our studio.
Fred Astaire Dance Studios offers group and private lessons, wedding dance choreography, opportunities to perform, and hosts numerous dance competitions annually, providing diverse opportunities for our students and professionals.
Requirements
- Greet and welcome guests upon arrival
- Answer, screen, and forward incoming phone calls
- Maintain a tidy and welcoming reception area with necessary materials
- Provide accurate information in-person and via phone/email
- Manage daily mail and deliveries
- Update calendars and schedule meetings
- Perform clerical duties such as filing, photocopying, transcribing, and faxing
- Professional attitude and appearance
- Basic experience with Microsoft Word, Excel, Publisher, etc.
- Strong written and verbal communication skills
- Resourceful and proactive problem-solving skills
- Excellent organizational skills
- Ability to multitask and prioritize effectively
- Customer service skills
Benefits
- Health Insurance
- Dental Insurance
- Paid Time Off
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Customer Support Representative - Front Desk Manager employer: Fred Astaire Dance Studios
Contact Detail:
Fred Astaire Dance Studios Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative - Front Desk Manager
✨Tip Number 1
Familiarise yourself with the dance industry and Fred Astaire Dance Studios specifically. Understanding their values, mission, and the services they offer will help you connect better with potential clients and demonstrate your enthusiasm during any interactions.
✨Tip Number 2
Practice your communication skills, both verbal and written. As a Customer Support Representative, you'll need to convey information clearly and warmly. Role-playing scenarios with friends or family can help you feel more confident in real situations.
✨Tip Number 3
Showcase your organisational skills by preparing a mock schedule or plan for managing a busy reception area. This could include how you would handle multiple phone calls while greeting guests, which will highlight your ability to multitask effectively.
✨Tip Number 4
Network with current or former employees of Fred Astaire Dance Studios if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when you apply through our website.
We think you need these skills to ace Customer Support Representative - Front Desk Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Support Representative position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and dance. Mention specific experiences where you have made others smile or helped clients, as this aligns with the studio's values.
Highlight Relevant Skills: In your CV, emphasise skills such as strong communication, organisational abilities, and problem-solving. Provide examples of how you've successfully managed multiple tasks in a fast-paced environment.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial for this role.
How to prepare for a job interview at Fred Astaire Dance Studios
✨Show Your People Skills
As a Customer Support Representative, your ability to connect with people is crucial. Be prepared to share examples of how you've built rapport with clients or resolved conflicts in the past. This will demonstrate your interpersonal skills and your passion for helping others.
✨Demonstrate Organisational Skills
Since the role involves keeping information organised, be ready to discuss your methods for staying organised in a fast-paced environment. You might mention tools you use or strategies that help you manage multiple tasks effectively.
✨Research the Company Culture
Fred Astaire Dance Studios prides itself on creating a warm and welcoming atmosphere. Familiarise yourself with their values and mission, and think about how you can contribute to this culture. Showing that you align with their ethos can set you apart from other candidates.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your genuine interest in the role and the company. Ask about team dynamics, opportunities for growth, or how they measure success in the Customer Support role. This not only helps you gauge if it's the right fit but also leaves a positive impression.
