At a Glance
- Tasks: Build strong customer relationships and drive sales growth in a supportive team environment.
- Company: Join FRC Group, a social enterprise dedicated to ending furniture poverty.
- Benefits: Enjoy 28 days holiday, health insurance, and professional development opportunities.
- Other info: Flexible part-time role with a focus on personal and professional growth.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: 2 years in account management or customer-facing sales, with strong communication skills.
The predicted salary is between 32000 - 32000 £ per year.
Location: Liverpool (Speke)
Salary: £32,000 (pro-rata)
Contract Type: Fixed Term – 12 months, Part-time (17.5 hours per week, Monday to Friday)
About FRC Group
FRC Group is a social enterprise with a mission to End Furniture Poverty. We are committed to making a tangible difference in our communities by providing quality, affordable furniture to those in need. Our values—Bravery, Creativity, Passion, and Professionalism—drive us to tackle social issues head-on, innovating to create sustainable solutions and inspiring positive change.
Operating for over 35 years, FRC Group includes a family of social businesses such as FRC Living and Buckingham Interiors. Our operations are not just about providing furniture; they’re about empowering lives, supporting the community, and ensuring everyone has access to the essential items that make a house a home.
Our team is our greatest asset, and we pride ourselves on fostering a supportive and inclusive working environment where employees can thrive both personally and professionally. We invest in our people through comprehensive training, development opportunities, and a culture that celebrates achievements and milestones.
The Role
We are looking for a confident, customer-focused Account Executive to join our FRC Living team on a 12-month maternity cover contract. This is an exciting opportunity to take ownership of an established portfolio of customers, maintaining strong relationships while identifying opportunities to grow sales and maximise customer value. You'll be the main point of contact for your accounts, ensuring exceptional service, driving repeat business, and supporting customers throughout their journey.
Working closely with the Sales Team Manager, Customer Account Managers, Business Development Managers, Operations and Marketing teams, you'll play a key role in delivering sales growth while helping us achieve our social mission.
Key Responsibilities
- Build and maintain strong relationships with existing customers through regular contact via telephone, email and meetings
- Identify opportunities to increase customer spend through upselling and cross-selling across the full product range
- Manage and convert an existing pipeline of sales opportunities into quotations and confirmed orders
- Act as the primary point of contact for assigned customer accounts
- Achieve agreed sales targets and contribute to overall business growth
- Respond promptly to customer enquiries, quotations and product information requests
- Monitor customer activity and identify opportunities for account development
- Support customer retention by delivering a high-quality customer experience
Customer Relationship Management
- Develop a thorough understanding of customer needs, challenges and purchasing behaviours
- Build trusted relationships that encourage long-term engagement and repeat business
- Proactively identify new contacts and stakeholders within customer organisations
- Resolve customer issues effectively, working collaboratively with internal teams
Reporting & Administration
- Maintain accurate and up-to-date customer records within the CRM system
- Track account performance against sales targets and KPIs
- Produce reports on customer activity, contract performance and spend
- Forecast customer account performance and sales opportunities
- Ensure all sales activity and customer interactions are recorded accurately
Collaboration & Sales Support
- Work closely with Customer Account Managers and Business Development Managers to ensure seamless account management
- Liaise with Operations teams to communicate customer requirements and support successful delivery
- Support the development of new sales opportunities through quote preparation, consultations and sample requests
- Collaborate with the Marketing team to provide relevant customer communications and information
Skills and Experience
Essential
- Minimum of 2 years' experience in an Account Executive, Account Management or customer-facing sales role
- Strong relationship-building and communication skills
- Experience managing customer accounts and developing existing business
- Ability to manage multiple priorities and work towards targets
- Confident using CRM systems and maintaining accurate records
- Highly organised with strong attention to detail
Desirable
- Sales experience within a business-to-business environment
- Experience working within the housing sector
- Experience within furniture, interiors, white goods or a related industry
- Educated to A-Level standard or equivalent
What We're Looking For
- Customer-focused and passionate about delivering excellent service
- Proactive, driven and commercially aware
- Confident building relationships with a wide range of stakeholders
- Resilient, tenacious and adaptable
- A collaborative team player who enjoys supporting colleagues
- Creative in their approach to problem-solving and relationship building
- Committed to personal and professional development
- Passionate about positive social and environmental impact and the mission of FRC Group
Benefits
- 28 days holiday per year plus bank holidays (pro-rata)
- Christmas shutdown
- Up to 10% pension match
- Staff purchase schemes
- Medicash health insurance
- Employee assistance programme
- Travel passes
- Cycle to work scheme
- Birthday celebrations and meals
- Values awards & vouchers
- 3 paid volunteering days per year
- Free parking
- Death in service
- Enhanced maternity and paternity pay
- Free tea, coffee, and fruit
- Wonderful Wednesdays – Free toast and team gatherings
- Training and development opportunities
- A great place to work with positive social impact
Interested?
Join FRC Group and help us create lasting social impact while delivering outstanding service to our customers. If you're passionate about building relationships, driving growth and making a difference, we'd love to hear from you. Apply now and become part of a team dedicated to ending furniture poverty while living our values of bravery, creativity, passion and professionalism.
Account Executive (12-Month Maternity Cover - Part-time) in Liverpool employer: FRC Group - Social Enterprise
FRC Group is an exceptional employer located in Liverpool, dedicated to ending furniture poverty while fostering a supportive and inclusive work environment. With a strong commitment to employee growth through comprehensive training and development opportunities, we celebrate achievements and milestones, ensuring our team thrives both personally and professionally. Join us for a rewarding part-time role as an Account Executive, where you can make a meaningful impact in the community while enjoying generous benefits and a culture that values creativity and passion.
Contact Details:
FRC Group - Social Enterprise Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive (12-Month Maternity Cover - Part-time) in Liverpool
✨Get Involved in Local Initiatives
Dive headfirst into local community projects and social enterprises! This not only builds your experience but also connects you with like-minded folks who may know about part-time opportunities. Plus, many nonprofits announce openings through their events and volunteer activities, so keep your ears to the ground!
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Look for networks and forums centred around social impact – think local charity groups or online platforms where changemakers hang out. These places are goldmines for job leads, especially for part-time roles like the ones at FRC Group - Social Enterprise. Engaging in discussions can also help you make meaningful connections with potential employers!
✨Utilise Your University’s Resources
If you’re still in uni, tap into career services that may have exclusive listings for part-time roles in nonprofits. They often host job fairs or info sessions where you can meet representatives from organisations like FRC Group - Social Enterprise directly. It’s a great way to make an impression beyond your CV!
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Websites like Idealist or CharityJob specifically showcase part-time positions in the nonprofit sector. Make sure to check these regularly while keeping an eye on FRC Group - Social Enterprise’s own job listings on our website. Being proactive here can put you ahead of the curve!
We think you need these skills to ace Account Executive (12-Month Maternity Cover - Part-time) in Liverpool
Some tips for your application 🫡
Show Your Passion for Social Impact:For a role like Account Executive (12-Month Maternity Cover - Part-time) at FRC Group - Social Enterprise, your cover letter is your chance to shine a light on why social impact matters to you. Share any personal experiences or volunteer work that highlight your commitment to the cause. We want to see your genuine enthusiasm!
Highlight Relevant Experience:Make sure your CV showcases any nonprofit work or projects you've been involved in, even if they were part-time or volunteer roles. Emphasize skills like project management, fundraising, or community engagement. These are key in the nonprofit sector, and we want to see how you can contribute to our mission!
Tailor Your Application:When applying for the Account Executive (12-Month Maternity Cover - Part-time), customise your documents to fit the vibe of FRC Group - Social Enterprise. Use our language, reflect our values, and connect your personal goals with our mission. This shows us you’ve done your homework and you're excited to join the team in this part-time capacity.
Don’t Forget Your Availability:As this is a part-time position, clearly outline your availability in your application. Whether you're a student balancing studies or have other commitments, we appreciate transparency. Just pop your available hours in your cover letter or CV so we can see how you fit into our schedule.
How to prepare for a job interview at FRC Group - Social Enterprise
✨Show Your Passion for the Cause
When applying for a part-time role in the nonprofit sector, it's essential to convey your genuine enthusiasm for the mission of FRC Group - Social Enterprise. Be ready to share personal stories or experiences that highlight why social impact matters to you and how you align with their goals.
✨Bring Tangible Examples of Impact
Nonprofits often look for candidates who can demonstrate their ability to create meaningful change. Prepare examples from your past experiences—whether in volunteering, projects, or academic work—that showcase your skills in making a positive impact. Use metrics if possible; it's all about showing how you’ve really contributed.
✨Be Ready for Scenario Questions
Expect to encounter scenario-based questions during your interview. These will assess how you handle real-world challenges in the nonprofit space. For example, how would you deal with limited resources or navigate a conflict with team members? Think through your past experiences to give thoughtful responses.
✨Flexibility and Availability are Key
Since it's a part-time role, they might dig into your availability during the interview. Be open and clear about your schedule and how it can align with FRC Group - Social Enterprise's needs. They’ll want to know that you can commit without compromising your passion for the work!
