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For Companies At a Glance
- Tasks: Assist customers, handle stock, and ensure a safe, tidy yard environment.
- Company: Join FRAZER, part of Stark UK, where people are our greatest asset!
- Benefits: Enjoy competitive pay, bonuses, training, and discounts on your favourite brands.
- Other info: Great opportunities for professional development and a supportive work culture.
- Why this job: Be part of a vibrant community that celebrates your ideas and growth.
- Qualifications: Customer service skills, enthusiasm, and a Counter Balance Forklift licence required.
The predicted salary is between 25000 - 30000 £ per year.
We have an exciting opportunity for a Customer Service Yard Assistant based in Norwich! FRAZER, part of Stark UK, believes that our greatest asset is our people. We’re not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!
Hours: 7am-5pm Monday-Friday
What You’ll Be Doing
- This role has a strong focus on stock handling, health and safety and customer service in our busy yard.
- You’ll be part of an active team handling customer orders and loading/unloading stock.
- Welcome customers to the branch and take an active interest in their projects.
- Get to know our product lines so you can offer advice and help to customers, making the most of all customer interactions.
- Help to pick and prepare customer orders, load and unload customer and supplier vehicles using forklifts to minimise manual handling.
- Check incoming deliveries and report missing or damaged products.
- Maintain stock levels in all yard/warehouse areas, carrying out regular stock counts.
- Keep the branch looking clean and tidy, to make a great first impression on our customers.
- Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work.
What We’re Looking For
- Customer Service – high levels of customer satisfaction with frequently returning customers and growing live accounts.
- Enthusiasm – you radiate positivity and possess an unyielding passion for the merchant world.
- Decency – you embody honesty and integrity, contributing to a workplace built on respect and ethics.
- Team Spirit – you thrive in collaborative settings, believing that together we can achieve greatness.
- Pride – you take pride in your work and are dedicated to producing top‑notch results.
- Previous industry experience in a similar environment would be beneficial.
- Counter Balance Forklift licence essential.
- Confident working both indoors and outdoors.
- A positive and proactive attitude to work.
- Comfortable in a role involving extensive manual handling of bulky items.
What’s in it for you?
- Competitive salary and discretionary bonus.
- In‑house forklift and manual handling training.
- A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
- Access to a wealth of health and wellbeing services including online GP appointments and mental health support.
- Generous employee discounts.
- Access to discounts with hundreds of your favourite high street and online retailers.
- Retirement savings plan.
- Life assurance.
- Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child.
Why Choose Us?
- Quality – we’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.
- Supportive Environment – join a culture that prioritises your growth, with the resources and support you need to excel.
- Professional Development – we are invested in your success! Explore our apprenticeships, training, and mentoring programmes designed to elevate your career.
What’s Next
If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process. Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can’t wait to hear from you!
Customer Service Yard Assistant in Norwich employer: Frazer
Contact Detail:
Frazer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Yard Assistant in Norwich
✨Tip Number 1
Get to know the company inside out! Research FRAZER and Stark UK, their values, and what makes them tick. This way, when you chat with them, you can show off your enthusiasm and how you fit right into their vibrant community.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle customer queries or issues in the yard. Being prepared will help you shine during interviews and show that you’re ready to keep those customers coming back.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you’ve worked well with others in the past. Highlighting your collaborative nature will resonate with their focus on team spirit and achieving greatness together.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining a company that values its people and offers fantastic growth opportunities.
We think you need these skills to ace Customer Service Yard Assistant in Norwich
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for customer service shine through in your application. We love seeing candidates who are excited about the role and can convey that energy in their writing!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience, especially in stock handling and customer service. We want to see how you fit into our vibrant community!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. No need for fluff—just show us what you've got!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Frazer
✨Know Your Products
Familiarise yourself with the product lines offered by the company. Being able to discuss specific items and their uses will show your enthusiasm and help you connect with customers during the interview.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to ensure customer satisfaction, as this role heavily focuses on maintaining high levels of customer satisfaction.
✨Showcase Team Spirit
Be ready to discuss your experiences working in a team. Share stories that illustrate your ability to collaborate effectively and contribute positively to a team environment, as this is a key aspect of the company culture.
✨Prioritise Health & Safety
Understand the importance of health and safety in the workplace. Be prepared to talk about how you would maintain safety standards while handling stock and working in the yard, demonstrating your commitment to keeping yourself and others safe.