At a Glance
- Tasks: Serve customers, handle stock, and ensure a safe and tidy environment.
- Company: Join FRAZER, part of Stark UK, where people are our greatest asset!
- Benefits: Competitive salary, bonuses, training, and generous employee discounts.
- Other info: Enjoy professional development opportunities and a supportive work culture.
- Why this job: Be part of a vibrant community that celebrates your ideas and growth.
- Qualifications: Customer service skills, enthusiasm, and a positive attitude are key.
The predicted salary is between 25000 - 30000 £ per year.
We have an exciting opportunity for a Trade Counter Assistant at our Glasgow branch! FRAZER, part of Stark UK, believes that our greatest asset is our people. We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!
Working Hours: 7am - 5pm Monday-Friday
What You’ll Be Doing:
- Welcome customers to the branch and take an active interest in their projects.
- Serve customers at the trade counter.
- Get to know our product lines so you can offer advice and help to customers, making the most of all customer interactions.
- Help to pick and prepare customer orders, load and unload customer and supplier vehicles using forklifts to minimise manual handling.
- Maintain stock levels in all yard/warehouse areas, carrying out regular stock counts.
- Keep the branch looking clean and tidy, to make a great first impression on our customers.
- Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work.
What We’re Looking For:
- High levels of customer satisfaction with frequently returning customers and growing live accounts.
- You radiate positivity and possess an unyielding passion for the merchant world.
- You embody honesty and integrity, contributing to a workplace built on respect and ethics.
- You thrive in collaborative settings, believing that together we can achieve greatness.
- You take pride in your work and are dedicated to producing top‑notch results.
- Previous industry experience in a similar environment would be beneficial.
- Counter Balance Forklift licence (not essential, training can be provided).
- Confident working both indoors and outdoors.
- A positive and proactive attitude to work.
- Comfortable in a role involving extensive manual handling of bulky items.
What’s in it for you:
- Competitive salary and discretionary bonus.
- In‑house forklift and manual handling training.
- A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
- Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support.
- Generous employee discounts.
- Access to discounts with hundreds of your favourite high street and online retailers.
- Retirement savings plan.
- Life assurance.
- Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child.
Why Choose Us:
- We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.
- Join a culture that prioritises your growth, with the resources and support you need to excel.
- We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.
What's Next:
If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process. Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can’t wait to hear from you!
Trade Counter Associate – Customer Service & Stock in Glasgow employer: Frazer
At FRAZER, part of Stark UK, we pride ourselves on fostering a vibrant community where every team member is valued and encouraged to thrive. Located in Glasgow, our supportive work culture prioritises employee growth through professional development opportunities, including in-house training and mentoring programmes. With competitive salaries, generous benefits, and a commitment to health and wellbeing, we offer an exceptional environment for those looking to make a meaningful impact in customer service and stock management.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Counter Associate – Customer Service & Stock in Glasgow
✨Tip Number 1
Get to know the company inside out! Before your interview, do a bit of research on FRAZER and Stark UK. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their vibrant community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about serving customers at the trade counter, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your enthusiasm and commitment to high levels of customer satisfaction.
✨Tip Number 3
Show off your team spirit! This job thrives on collaboration, so be prepared to discuss how you've worked well in teams before. Share instances where you contributed to a positive work environment or helped your colleagues achieve greatness together.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our supportive environment. We can’t wait to see your application!
We think you need these skills to ace Trade Counter Associate – Customer Service & Stock in Glasgow
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion shine through in your application! We love candidates who radiate positivity and are excited about the role. Share why you’re keen to join our vibrant community and how you can contribute to our team spirit.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience, especially in customer service and stock handling. We want to see how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out. This helps us quickly see how you fit into our dynamic workplace.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Frazer
✨Know Your Products
Before the interview, take some time to familiarise yourself with the product lines that FRAZER offers. Being able to discuss specific products and how they can benefit customers will show your enthusiasm and readiness to serve at the trade counter.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the role's focus on high levels of customer satisfaction.
✨Demonstrate Team Spirit
Think of instances where you worked collaboratively in a team setting. Be ready to share how you contributed to team success and how you believe teamwork can lead to achieving greatness, which is a core value for FRAZER.
✨Prioritise Health & Safety
Since health and safety are crucial in this role, be prepared to discuss how you would maintain a safe working environment. Share any relevant experiences or training you've had that demonstrate your commitment to safety in the workplace.
