At a Glance
- Tasks: Lead HR initiatives and manage day-to-day operations in a dynamic tech environment.
- Company: Thriving London-based tech company with a focus on employee development.
- Benefits: Competitive salary, supportive culture, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on continuous improvement and collaboration.
- Why this job: Make a real impact on employee experience and operational excellence.
- Qualifications: 4+ years in HR or People Operations with strong UK employment law knowledge.
The predicted salary is between 45000 - 55000 £ per year.
Our client is a highly successful London-based technology company that who have built a collaborative and high-performing culture that supports both employee development and business growth. They are currently looking for an experienced People & Operations Manager on a 12 month FTC to play a key role in supporting their people, culture, compliance, and day-to-day business operations. This is a pivotal position that will ensure the organisation continues to provide an outstanding employee experience while maintaining operational excellence across the business.
About the Role
As People & Operations Manager, you will take ownership of the company's people function while overseeing key operational, compliance, and office management activities. Working closely with senior leadership, you will act as a trusted advisor on all people-related matters, ensuring employees are supported throughout their lifecycle while helping to maintain a positive, productive, and compliant working environment. This is a broad and varied role that combines HR leadership, operational management, governance, and business support.
Responsibilities
- Lead and manage all aspects of the employee lifecycle, including recruitment, onboarding, probation reviews, employee relations, performance management, and offboarding.
- Develop, review, and maintain HR policies, procedures, and employee documentation.
- Act as the primary point of contact for employee relations matters and HR escalations.
- Support managers with performance, wellbeing, engagement, and development initiatives.
- Coordinate payroll administration and ensure all people-related records are accurate and up to date.
- Manage HR systems and maintain compliance with employment legislation and internal processes.
- Oversee company policies relating to HR, Health & Safety, Anti-Bribery, Modern Slavery, and other governance requirements.
- Support legal and compliance matters, including employment-related queries and external advisory relationships.
- Coordinate ISO compliance activities, audits, documentation, and ongoing process improvements.
- Manage office operations, facilities, suppliers, and workplace logistics, acting as the main point of contact.
- Produce regular people and operational reports for senior leadership.
- Monitor key people metrics including absence, annual leave, employee turnover, and engagement.
- Drive continuous improvement initiatives across HR, operations, and internal processes.
- Act as a trusted link between employees and the leadership team.
About You
We're looking for a proactive and commercially minded HR professional who enjoys balancing people-focused initiatives with hands-on operational responsibilities. Comfortable working independently, you bring a practical approach to problem-solving, strong attention to detail, and the confidence to advise senior stakeholders. You'll be someone who thrives in a fast-paced environment, enjoys building positive relationships across a business, and who is passionate about creating a workplace where people and processes can perform at their best.
Requirements
- At least four years' experience in a People, HR, or People Operations leadership role.
- Strong understanding of UK employment legislation and HR best practice.
- Experience managing employee relations, performance management, and people development processes.
- Knowledge of payroll administration and HR systems.
- Experience supporting compliance frameworks, policies, and governance activities.
- Exposure to ISO standards, audit preparation, or accreditation frameworks would be beneficial.
- Experience managing office operations, facilities, or business support functions.
- Excellent communication and stakeholder management skills.
- Ability to work autonomously and manage multiple priorities effectively.
- Strong organisational skills and exceptional attention to detail.
- Positive, adaptable, and solutions-focused approach.
- A genuine passion for creating an engaged and high-performing workplace culture.
The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy.
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People and Operations Manager (12 month FTC) in Surrey employer: Frazer Jones
Frazer Jones is an excellent employer that fosters a dynamic and supportive work culture, ideal for those looking to make a meaningful impact in HR. With a focus on employee development and flexible working arrangements, team members are encouraged to grow their skills while enjoying a healthy work-life balance in the vibrant city of Birmingham. The opportunity to lead projects and mentor others makes this role particularly rewarding for ambitious HR professionals.
StudySmarter Expert Advice🤫
We think this is how you could land People and Operations Manager (12 month FTC) in Surrey
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Frazer Jones!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Frazer Jones.
We think you need these skills to ace People and Operations Manager (12 month FTC) in Surrey
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Frazer Jones. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Frazer Jones and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Frazer Jones. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Frazer Jones's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Frazer Jones
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Frazer Jones.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Frazer Jones will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Frazer Jones and how you would contribute to adapting HR strategies.
