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- Tasks: Support HR operations and be the go-to for employee queries in a dynamic environment.
- Company: Join a leading global engineering organisation with a focus on innovation.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Exciting role with potential for career advancement in a supportive team.
- Why this job: Make a real difference in people's careers while developing your HR skills.
- Qualifications: Experience in HR shared services and strong communication skills required.
The predicted salary is between 39000 - 39000 £ per year.
A leading global engineering organisation is hiring an HR Shared Services Coordinator to join its People Services team based in West London. This is a hands-on HR operations role, acting as the first point of contact for employee and manager HR queries. You'll support core HR processes across the employee lifecycle, guide users through Workday self-service, and ensure a consistent, high quality service within an SLA driven shared services environment. The role also includes on-site support for new starter inductions on a rotational basis.
Key responsibilities:
- First-line support for HR queries via a ticketing system
- Guidance on HR policies, processes, and self-service tools
- End-to-end onboarding and offboarding
- Processing high-volume HR requests accurately and on time
- Escalating complex queries to specialist teams
- Supporting HR projects and continuous improvement
- Using data and insight to enhance service delivery
About you:
- Experience in HR shared services or HR operations
- Workday experience essential
- Strong customer service and communication skills
- Comfortable working in an SLA driven environment
HR Shared Services Coordinator in London employer: Frazer Jones
Contact Detail:
Frazer Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Shared Services Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to current employees in the HR field, especially those at companies you're interested in. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for interviews by practising common HR scenarios. Think about how you'd handle employee queries or onboarding challenges. We want you to show off your problem-solving skills and customer service flair!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance! We love seeing applications directly from candidates who are keen on joining our team. Plus, it makes tracking your application easier for us!
We think you need these skills to ace HR Shared Services Coordinator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HR Shared Services Coordinator role. Highlight your experience in HR operations and any Workday knowledge you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. We love seeing enthusiasm and a personal touch.
Showcase Your Customer Service Skills: Since this role involves first-line support for HR queries, make sure to highlight your customer service experience. We want to know how you've handled queries in the past and ensured a high-quality service.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Frazer Jones
✨Know Your HR Stuff
Make sure you brush up on your HR knowledge, especially around shared services and operations. Familiarise yourself with common HR queries and processes, as well as the Workday system, since you'll likely be asked about your experience with it.
✨Show Off Your Customer Service Skills
Since this role is all about first-line support, be ready to demonstrate your customer service skills. Think of examples where you've successfully handled queries or resolved issues, and be prepared to discuss how you ensure a high-quality service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities in an SLA-driven environment. Practice how you would handle specific HR situations, like onboarding challenges or complex queries, to show you're ready for the fast-paced nature of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing HR projects, or how they measure success in the shared services environment. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.