At a Glance
- Tasks: Manage employee relations cases and provide expert guidance to HR and managers.
- Company: Join a fast-growing payments platform revolutionising how businesses get paid.
- Benefits: Competitive salary, vibrant office culture, and opportunities for professional growth.
- Other info: Work in a buzzing HQ in White City, London, with a collaborative team.
- Why this job: Be the go-to ER expert in a dynamic environment and make a real impact.
- Qualifications: Strong ER expertise and experience in high-volume case management.
The predicted salary is between 45000 - 55000 € per year.
You’ll be joining a hyper‑scaling payments platform - one of the fastest‑growing in Europe - on a mission to simplify how businesses get paid. The HR function is growing rapidly too, and with that growth comes a surge in day‑to‑day employee relations needs. That’s where you come in. This role is perfect for someone who lives and breathes Employee Relations, thrives in a fast‑paced environment, and wants to be the go‑to expert supporting a Head of HR who comes from a talent background and openly admits ER isn’t their strong suit.
You’ll be the trusted ER partner to the Head of HR, owning the ER landscape end‑to‑end. With the business scaling so quickly, most cases are low‑level but high‑volume - think lateness, sickness, reasonable adjustment requests, and general policy guidance. You’ll bring structure, clarity, and confidence to a team that needs a true ER specialist to keep things running smoothly.
Key Responsibilities- Lead ER case management - Own a high‑volume caseload including sickness, lateness, conduct concerns, and informal performance issues.
- Advise on employment law - Provide expert, up‑to‑date guidance to the Head of HR and managers across the business.
- Support reasonable adjustments - Manage requests, assessments, and documentation with accuracy and empathy.
- Coach managers - Build capability across the leadership population, helping them handle ER matters confidently.
- Maintain ER documentation - Ensure all notes, letters, and outcomes are compliant and audit‑ready.
- Spot trends - Identify recurring issues and recommend proactive solutions or policy updates.
- Partner with HR - Work closely with the Head of HR to shape ER processes as the business scales.
- Strong ER expertise - You’re the person people call when they need the right answer fast.
- High‑volume case experience - You’ve handled a busy ER inbox and kept everything moving.
- Up‑to‑date employment law knowledge - You stay current and can translate legal requirements into practical advice.
- Confidence and autonomy - You’re comfortable being the ER expert in the room.
- Clear communication - You can explain complex ER matters simply and calmly.
- Experience in fast‑growth environments - You know how to operate when things move quickly and processes evolve constantly.
- A proactive mindset - You don’t wait for problems; you anticipate them.
Location: White City, London - 5 days a week onsite in a buzzing, collaborative HQ.
Employee Relations Specialist in London employer: Frazer Jones
Join a dynamic and rapidly expanding payments platform in White City, London, where you'll be at the forefront of shaping employee relations in a fast-paced environment. With a strong emphasis on collaboration and growth, the company offers a vibrant work culture, opportunities for professional development, and the chance to make a meaningful impact as you support a talented Head of HR. Enjoy the benefits of working in a buzzing HQ that fosters innovation and teamwork, making it an excellent place for those looking to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Employee Relations Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially since they’re all about simplifying payments. Tailor your answers to show how you can contribute to their rapid growth.
✨Tip Number 3
Practice your responses to common ER scenarios. Be ready to discuss how you’d handle high-volume cases like lateness or sickness. Show them you’re the go-to expert they need in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Employee Relations Specialist in London
Some tips for your application 🫡
Show Your ER Expertise:Make sure to highlight your experience in Employee Relations. We want to see how you've handled high-volume cases and what strategies you've used to keep things running smoothly. Don’t hold back on sharing specific examples!
Keep It Clear and Concise:When writing your application, clarity is key. We appreciate straightforward communication, so avoid jargon and get straight to the point. Remember, you’re showcasing your ability to explain complex matters simply!
Tailor Your Application:Take a moment to tailor your application to our fast-paced environment. We love seeing candidates who understand the unique challenges of scaling businesses and can demonstrate their proactive mindset in addressing potential issues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Frazer Jones
✨Know Your ER Stuff
Make sure you brush up on your Employee Relations knowledge before the interview. Be ready to discuss recent changes in employment law and how they impact day-to-day operations. This role is all about being the go-to expert, so show them you’ve got the expertise to back it up!
✨Showcase Your Case Management Skills
Prepare examples of how you've successfully managed high-volume ER cases in the past. Think about specific situations where you handled lateness, sickness, or performance issues. Being able to articulate your experience will demonstrate that you can keep things running smoothly in a fast-paced environment.
✨Communicate Clearly and Confidently
Practice explaining complex ER matters in simple terms. The interviewers will want to see that you can communicate effectively with managers who may not have a strong ER background. Use clear examples to illustrate your points and show that you can be the calm voice of reason in tricky situations.
✨Be Proactive and Solution-Oriented
Think about potential challenges the company might face as it scales and come prepared with proactive solutions. Show them that you don’t just react to problems but anticipate them. This mindset will resonate well with the fast-growing nature of the company and highlight your readiness to contribute from day one.
