At a Glance
- Tasks: Lead employee relations, manage high-volume cases, and support HR in a fast-paced environment.
- Company: Join a hyper-scaling payments platform revolutionising how businesses get paid.
- Benefits: Competitive salary, vibrant office culture, and opportunities for professional growth.
- Other info: Work in a buzzing HQ in White City, London, with a collaborative team.
- Why this job: Be the go-to ER expert in a rapidly growing company and make a real impact.
- Qualifications: Strong ER expertise, high-volume case experience, and up-to-date employment law knowledge.
The predicted salary is between 60000 - 75000 £ per year.
You’ll be joining a hyper‑scaling payments platform - one of the fastest‑growing in Europe - on a mission to simplify how businesses get paid. The HR function is growing rapidly too, and with that growth comes a surge in day‑to‑day employee relations needs. That’s where you come in.
This role is perfect for someone who lives and breathes Employee Relations, thrives in a fast‑paced environment, and wants to be the go‑to expert supporting a Head of HR who comes from a talent background and openly admits ER isn’t their strong suit. You’ll be the ER brain of the operation - confident, knowledgeable, and ready to handle a high volume of low‑level cases with ease.
The role
You’ll be the trusted ER partner to the Head of HR, owning the ER landscape end‑to‑end. With the business scaling so quickly, most cases are low‑level but high‑volume - think lateness, sickness, reasonable adjustment requests, and general policy guidance. You’ll bring structure, clarity, and confidence to a team that needs a true ER specialist to keep things running smoothly.
Key Responsibilities
- Lead ER case management - Own a high‑volume caseload including sickness, lateness, conduct concerns, and informal performance issues.
- Advise on employment law - Provide expert, up‑to‑date guidance to the Head of HR and managers across the business.
- Support reasonable adjustments - Manage requests, assessments, and documentation with accuracy and empathy.
- Coach managers - Build capability across the leadership population, helping them handle ER matters confidently.
- Maintain ER documentation - Ensure all notes, letters, and outcomes are compliant and audit‑ready.
- Spot trends - Identify recurring issues and recommend proactive solutions or policy updates.
- Partner with HR - Work closely with the Head of HR to shape ER processes as the business scales.
What You’ll Bring
- Strong ER expertise - You’re the person people call when they need the right answer fast.
- High‑volume case experience - You’ve handled a busy ER inbox and kept everything moving.
- Up‑to‑date employment law knowledge - You stay current and can translate legal requirements into practical advice.
- Confidence and autonomy - You’re comfortable being the ER expert in the room.
- Clear communication - You can explain complex ER matters simply and calmly.
- Experience in fast‑growth environments - You know how to operate when things move quickly and processes evolve constantly.
- A proactive mindset - You don’t wait for problems; you anticipate them.
Location
White City, London - 5 days a week onsite in a buzzing, collaborative HQ.
Employee Relations Lead for Fast‑Growth Payments in London employer: Frazer Jones
Join a dynamic and rapidly expanding payments platform in White City, London, where you'll be at the forefront of shaping employee relations in a fast-paced environment. With a strong focus on employee growth and development, the company fosters a collaborative work culture that values innovation and proactive problem-solving. As part of a supportive team, you'll have the opportunity to make a meaningful impact while enjoying the vibrant atmosphere of a buzzing HQ.
StudySmarter Expert Advice🤫
We think this is how you could land Employee Relations Lead for Fast‑Growth Payments in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since they’re in a fast-paced environment. Think about how your experience aligns with their needs and be ready to share specific examples of how you’ve handled similar situations in the past.
✨Tip Number 3
Showcase your ER expertise! During interviews, highlight your knowledge of employment law and your experience managing high-volume cases. Be confident in your ability to bring structure and clarity to employee relations – that’s what they need!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the team at this exciting, hyper-scaling payments platform.
We think you need these skills to ace Employee Relations Lead for Fast‑Growth Payments in London
Some tips for your application 🫡
Show Your ER Expertise:Make sure to highlight your experience in Employee Relations. We want to see how you've handled high-volume cases and your up-to-date knowledge of employment law. This is your chance to shine as the go-to ER expert!
Tailor Your Application:Don’t just send a generic CV and cover letter. We’re looking for candidates who can connect their skills to our fast-paced environment. Use examples that demonstrate your ability to thrive in a rapidly growing setting.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clear communication, so make sure you explain your experiences and qualifications simply and effectively. Avoid jargon unless it’s necessary!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on being part of our journey!
How to prepare for a job interview at Frazer Jones
✨Know Your ER Stuff
Make sure you brush up on your Employee Relations knowledge before the interview. Be ready to discuss specific cases you've handled, especially in high-volume environments. This will show that you’re not just familiar with the theory but have practical experience too.
✨Showcase Your Fast-Paced Experience
Since this role is in a fast-growth payments platform, highlight your experience in similar environments. Share examples of how you've adapted quickly to changes and managed multiple cases efficiently. This will demonstrate that you can thrive under pressure.
✨Communicate Clearly
Practice explaining complex ER issues in simple terms. The Head of HR may not be an ER expert, so being able to communicate clearly and calmly will be crucial. Consider role-playing with a friend to refine your explanations.
✨Be Proactive
Prepare to discuss how you anticipate problems before they arise. Think of examples where you've identified trends or recurring issues and implemented solutions. This proactive mindset is exactly what they’re looking for in a candidate.
