At a Glance
- Tasks: Lead employee relations, manage high-volume cases, and support HR in a fast-paced environment.
- Company: Join one of Europe's fastest-growing payments platforms on a mission to simplify business payments.
- Benefits: Dynamic work culture, career growth opportunities, and the chance to make a real impact.
- Other info: Work onsite in a buzzing HQ in White City, London.
- Why this job: Be the go-to ER expert and shape processes in a rapidly scaling company.
- Qualifications: Strong ER expertise, high-volume case experience, and up-to-date employment law knowledge.
The predicted salary is between 60000 - 75000 £ per year.
You'll be joining a hyper‐scaling payments platform - one of the fastest‐growing in Europe - on a mission to simplify how businesses get paid. The HR function is growing rapidly too, and with that growth comes a surge in day‐to‐day employee relations needs. That's where you come in.
This role is perfect for someone who lives and breathes Employee Relations, thrives in a fast‐paced environment, and wants to be the go‐to expert supporting a Head of HR who comes from a talent background and openly admits ER isn't their strong suit. You'll be the ER brain of the operation - confident, knowledgeable, and ready to handle a high volume of low‐level cases with ease.
The role
You'll be the trusted ER partner to the Head of HR, owning the ER landscape end‐to‐end. With the business scaling so quickly, most cases are low‐level but high‐volume - think lateness, sickness, reasonable adjustment requests, and general policy guidance. You'll bring structure, clarity, and confidence to a team that needs a true ER specialist to keep things running smoothly.
Key Responsibilities
- Lead ER case management - Own a high‐volume caseload including sickness, lateness, conduct concerns, and informal performance issues.
- Advise on employment law - Provide expert, up‐to‐date guidance to the Head of HR and managers across the business.
- Support reasonable adjustments - Manage requests, assessments, and documentation with accuracy and empathy.
- Coach managers - Build capability across the leadership population, helping them handle ER matters confidently.
- Maintain ER documentation - Ensure all notes, letters, and outcomes are compliant and audit‐ready.
- Spot trends - Identify recurring issues and recommend proactive solutions or policy updates.
- Partner with HR - Work closely with the Head of HR to shape ER processes as the business scales.
What You'll Bring
- Strong ER expertise - You're the person people call when they need the right answer fast.
- High‐volume case experience - You've handled a busy ER inbox and kept everything moving.
- Up‐to‐date employment law knowledge - You stay current and can translate legal requirements into practical advice.
- Confidence and autonomy - You're comfortable being the ER expert in the room.
- Clear communication - You can explain complex ER matters simply and calmly.
- Experience in fast‐growth environments - You know how to operate when things move quickly and processes evolve constantly.
- A proactive mindset - You don't wait for problems; you anticipate them.
Location
White City, London - 5 days a week onsite in a buzzing, collaborative HQ.
Employee Relations Lead for Fast‐Growth Payments in London employer: Frazer Jones
Join a dynamic and rapidly expanding payments platform in White City, London, where you'll be at the forefront of shaping employee relations in a fast-paced environment. With a strong focus on employee growth and development, the company fosters a collaborative work culture that values innovation and proactive problem-solving. Enjoy the unique advantage of working in a buzzing HQ, surrounded by passionate colleagues, while making a meaningful impact on the organisation's success.
StudySmarter Expert Advice🤫
We think this is how you could land Employee Relations Lead for Fast‐Growth Payments in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially since they’re all about simplifying payments. Tailor your answers to show how your experience aligns with their fast-paced environment and employee relations needs.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Employee Relations Lead role. Highlight your high-volume case management experience and your proactive mindset. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our team. So, get that application in and let’s make it happen!
We think you need these skills to ace Employee Relations Lead for Fast‐Growth Payments in London
Some tips for your application 🫡
Show Your ER Expertise:Make sure to highlight your experience in Employee Relations. We want to see how you've tackled high-volume cases and provided clear, practical advice in the past. Don’t hold back on sharing specific examples!
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language to explain your skills and experiences. We appreciate a well-structured application that gets straight to the point without unnecessary fluff.
Tailor Your Application:Take a moment to tailor your application to our fast-paced environment. Mention any relevant experience you have in similar settings and how you’ve adapted to rapid changes. We love seeing candidates who understand our dynamic culture!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and values.
How to prepare for a job interview at Frazer Jones
✨Know Your ER Stuff
Make sure you brush up on your Employee Relations knowledge before the interview. Be ready to discuss specific cases you've handled, especially in high-volume environments. This will show that you’re not just familiar with ER but that you can thrive in a fast-paced setting.
✨Showcase Your Communication Skills
Since clear communication is key in this role, prepare to demonstrate how you can explain complex ER issues simply. Think of examples where you’ve successfully communicated difficult topics to managers or employees, and be ready to share those stories.
✨Be Proactive
The company is looking for someone who anticipates problems rather than waiting for them to arise. Come prepared with examples of how you’ve identified trends in employee relations and implemented proactive solutions. This will highlight your forward-thinking mindset.
✨Understand the Business Context
Familiarise yourself with the payments industry and the challenges it faces, especially in a fast-growth environment. Being able to relate your ER expertise to the specific needs of a rapidly scaling business will set you apart from other candidates.
