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- Tasks: Deliver engaging training and coaching to enhance retail teams' performance.
- Company: Established retail brand focused on creativity and collaboration.
- Benefits: Empowering work environment with opportunities for personal and professional growth.
- Other info: Dynamic role with travel across store locations and collaboration with the People team.
- Why this job: Make a real impact by developing others and improving customer experiences.
- Qualifications: Experience in L&D, strong communication skills, and retail background preferred.
Our client is a long-established retail brand, looking to hire a Learning and Development Specialist to join their team on a 6-month FTC. Their culture is built on creativity, collaboration, trust and agility and they believe in developing their people and fostering an environment where employees feel valued, supported, and empowered to succeed. They are committed to delivering exceptional customer experiences and the successful candidate will be instrumental in helping to build and roll out their training programme.
About the Role
As a Learning & Development Specialist, you'll play a key role in building capability across our client's retail teams. You will deliver engaging learning interventions, coach colleagues in-store, and support retail leadership in enhancing performance and customer experience. This role blends hands-on delivery with development work and requires regular travel across store locations, alongside collaboration with the People team at Head Office. It is ideal for someone energised by coaching others, passionate about empowering retail teams, and motivated by seeing behaviour and performance improve.
Key Responsibilities
- Deliver engaging training and coaching across stores, improving product knowledge, service capability and selling confidence.
- Facilitate group learning sessions and support the rollout of learning initiatives across the retail estate.
- Work closely with Store and Area Managers to identify development needs and provide targeted support.
- Contribute to the creation and improvement of learning materials and resources.
- Maintain clear communication with Area Managers and People partners following store visits, sharing key feedback and insights.
- Champion the company's values and act as a positive ambassador for colleague development.
About You
We're looking for an engaging and confident learning professional who thrives in a fast-paced retail environment. You're someone who enjoys being out in stores, coaching colleagues, and bringing learning to life in practical, impactful ways. You communicate clearly, build strong relationships, and approach challenges with creativity and resilience. This role would be ideal for someone coming from a retail background where you've been heavily involved in training teams and colleagues.
What You Bring
- Experience designing and delivering engaging L&D programmes, ideally within a retail environment.
- Strong training needs analysis skills and the ability to create tailored learning solutions.
- Proficiency in Microsoft Office, particularly PowerPoint and Excel.
- Knowledge of a range of training methodologies, including digital and interactive approaches.
- Understanding of retail operations, customer experience principles, and sales behaviours.
- Excellent communication skills, strong organisation, and the ability to adapt in fast-changing environments.
- A positive, approachable style and a commitment to living the company's values in everyday interactions.
L&D Specialist (FTC) employer: Frazer Jones
Contact Detail:
Frazer Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L&D Specialist (FTC)
✨Tip Number 1
Get to know the company culture before your interview. Research their values and think about how you can demonstrate that you embody them. This will show you're not just a fit for the role, but for the team too!
✨Tip Number 2
Practice your coaching skills! Since this role is all about empowering others, prepare some examples of how you've successfully coached or trained colleagues in the past. Be ready to share these stories during your interview.
✨Tip Number 3
Network with current or former employees if you can. They can give you insider tips on what the hiring managers are really looking for and help you tailor your approach. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace L&D Specialist (FTC)
Some tips for your application 🫡
Show Your Passion for Learning: When writing your application, let your enthusiasm for learning and development shine through. Share specific examples of how you've empowered others in a retail setting, as this aligns perfectly with what we're looking for.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight your relevant experience in L&D within retail. Use keywords from the job description to show that you understand the role and its requirements.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on your key achievements and skills that relate to the role of Learning & Development Specialist.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to us quickly and efficiently, and you'll be one step closer to joining our vibrant team!
How to prepare for a job interview at Frazer Jones
✨Know the Company Culture
Before your interview, dive deep into the company's culture. Understand their values of creativity, collaboration, and trust. This will help you align your answers with what they value most, showing that you're not just a fit for the role but also for their team.
✨Showcase Your Coaching Skills
Since the role involves coaching and delivering training, prepare specific examples from your past experiences where you've successfully coached others. Highlight how your approach improved performance or customer experience, as this will resonate well with the interviewers.
✨Prepare Engaging Learning Ideas
Think about innovative training methods you've used or would like to implement. Be ready to discuss how you can make learning engaging and impactful in a retail environment. This shows your proactive attitude and creativity, which are key for this role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about their current training initiatives or how they measure the success of their learning programmes. This demonstrates your genuine interest in the role and helps you gauge if it's the right fit for you.