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- Tasks: Lead and develop a team of HR Services Advisors while managing advisory tasks efficiently.
- Company: Join a successful international business with a strong people-focused approach.
- Benefits: Enjoy a salary up to £65,000, hybrid working, and excellent benefits.
- Why this job: Shape the future of HR services in a dynamic environment with a focus on fair outcomes.
- Qualifications: Experience in HR Shared Services or HR Operations and leading small teams is essential.
- Other info: Ideal for those with a customer-centric mindset and attention to detail.
The predicted salary is between 39000 - 65000 £ per year.
This successful, international business is looking for an experienced HR Services Manager to lead and develop a small team in this newly created role.
Responsibilities will include:
- Leading and developing a high-performing team of HR Services Advisors, ensuring ongoing development.
- Overseeing distribution of work, ensuring all advisory tasks are efficiently managed and resolved within appropriate timeframes.
- Working closely with the HR Business Partners and ER teams.
- Ensuring HR policies and best practices are consistently applied across all cases.
- Providing data-driven insights on trends and areas for improvement.
- Engaging with ER on a regular basis to update on policy and legislative changes, identifying training needs.
- Managing timely closure of employee relations cases such as grievances, absence, flexible working.
- Upskilling managers throughout ER processes.
- Taking a customer-focused approach, ensuring all interactions focus on delivering fair outcomes.
This is a superb opportunity to work for a successful business with a people-focused approach. The role will suit an experienced HR professional with strong ER/HR Shared Services/HR Operations combined with experience of leading a small team. In this role you will have the opportunity to play a key role in shaping the Service as it evolves and develops. Alongside relevant experience, you will have a professional and customer-centric approach as well as being a solutions-focused team player with sound attention to detail. Ideally, you will also have experience within a regulated environment or similar.
Salary up to £65,000 plus excellent benefits. Hybrid working (Birmingham based).
Contact Detail:
Frazer Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Human Resources Shared Services Manager
✨Tip Number 1
Familiarise yourself with the latest HR policies and best practices, especially those relevant to employee relations. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with current or former employees of the company to gain insights into their culture and expectations. This can provide you with valuable information that can be used to tailor your approach during the interview process.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your ability to lead a team and manage HR services effectively. Highlighting your successes in similar roles will make you stand out as a strong candidate.
✨Tip Number 4
Demonstrate your customer-centric approach by thinking of ways to improve employee experiences within HR services. Be ready to discuss innovative ideas during your interview that align with the company's people-focused ethos.
We think you need these skills to ace Human Resources Shared Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in HR Shared Services and Employee Relations. Use specific examples that demonstrate your leadership skills and ability to manage a team effectively.
Craft a Compelling Cover Letter: In your cover letter, emphasise your customer-focused approach and solutions-oriented mindset. Mention how your previous experiences align with the responsibilities outlined in the job description.
Showcase Relevant Skills: Highlight key skills such as data analysis, policy application, and team development. Provide concrete examples of how you've successfully implemented these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an HR role.
How to prepare for a job interview at Frazer Jones
✨Showcase Your Leadership Skills
As a Human Resources Shared Services Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully developed and managed teams in the past.
✨Demonstrate Your Knowledge of HR Policies
Familiarise yourself with current HR policies and best practices. During the interview, be ready to discuss how you have applied these in previous roles and how you would ensure consistency across the organisation.
✨Prepare for Data-Driven Discussions
The role requires providing data-driven insights. Bring examples of how you've used data to identify trends or areas for improvement in HR processes, and be ready to discuss the impact of those insights.
✨Emphasise Your Customer-Centric Approach
This position requires a focus on delivering fair outcomes. Prepare to share examples of how you've prioritised customer service in HR interactions and how you’ve resolved conflicts or grievances effectively.
