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- Tasks: Support HR operations and be the go-to person for employee queries.
- Company: Join a leading global engineering organisation with a vibrant culture.
- Benefits: Competitive salary, hybrid work model, and opportunities for growth.
- Other info: Fast-paced environment with a focus on continuous improvement.
- Why this job: Make a real difference in people's careers while developing your HR skills.
- Qualifications: Experience in HR shared services and strong communication skills required.
The predicted salary is between 39000 - 39000 £ per year.
A leading global engineering organisation is hiring an HR Shared Services Coordinator to join its People Services team based in West London. This is a hands-on HR operations role, acting as the first point of contact for employee and manager HR queries. You'll support core HR processes across the employee lifecycle, guide users through Workday self-service, and ensure a consistent, high quality service within an SLA driven shared services environment. The role also includes on-site support for new starter inductions on a rotational basis.
Key responsibilities:
- First-line support for HR queries via a ticketing system
- Guidance on HR policies, processes, and self-service tools
- End-to-end onboarding and offboarding
- Processing high-volume HR requests accurately and on time
- Escalating complex queries to specialist teams
- Supporting HR projects and continuous improvement
- Using data and insight to enhance service delivery
About you:
- Experience in HR shared services or HR operations
- Workday experience essential
- Strong customer service and communication skills
- Comfortable working in an SLA driven environment
- Able to commute to the office 3 days per week
- Strong MS Office skills
This is a priority hire for the business, so a short notice is desirable. Please apply now to be considered.
HR Shared Services Coordinator employer: Frazer Jones
Contact Detail:
Frazer Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Shared Services Coordinator
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to show that we’re not just a fit for the role, but also for the team. Tailor our answers to reflect their mission!
✨Tip Number 3
Practice common HR scenarios and questions. We should be ready to demonstrate our problem-solving skills and customer service approach, especially in an SLA-driven environment.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Let’s make it count!
We think you need these skills to ace HR Shared Services Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your HR shared services experience and any Workday knowledge you have, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the HR Shared Services Coordinator role. Share specific examples of how you've handled HR queries or supported onboarding processes in the past.
Show Off Your Customer Service Skills: Since this role is all about first-line support, make sure to emphasise your customer service experience. We want to see how you've effectively communicated and resolved issues in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this priority hire!
How to prepare for a job interview at Frazer Jones
✨Know Your HR Stuff
Make sure you brush up on your HR shared services knowledge. Familiarise yourself with common HR policies and processes, especially those related to onboarding and offboarding. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Master Workday
Since Workday experience is essential for this role, take some time to explore its features if you haven't already. Understand how self-service tools work and be prepared to discuss how you've used similar systems in the past. This will demonstrate your technical aptitude and readiness to support users.
✨Show Off Your Customer Service Skills
As the first point of contact for HR queries, strong customer service skills are a must. Think of examples from your previous roles where you provided excellent support or resolved issues effectively. Be ready to share these stories during the interview to highlight your communication abilities.
✨Prepare for the SLA Environment
This role involves working within an SLA-driven environment, so it's important to understand what that means. Be prepared to discuss how you manage your time and prioritise tasks to meet deadlines. Showing that you can thrive under pressure will make you a standout candidate.