At a Glance
- Tasks: Manage employee relations cases and provide expert guidance to HR and managers.
- Company: Join a hyper-scaling payments platform revolutionising how businesses get paid.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Work onsite in a buzzing HQ with a collaborative team.
- Why this job: Be the go-to ER expert in a fast-paced, innovative company making waves in Europe.
- Qualifications: Strong ER expertise and experience in high-volume case management.
The predicted salary is between 45000 - 55000 € per year.
You’ll be joining a hyper‑scaling payments platform - one of the fastest‑growing in Europe - on a mission to simplify how businesses get paid. The HR function is growing rapidly too, and with that growth comes a surge in day‑to‑day employee relations needs. That’s where you come in. This role is perfect for someone who lives and breathes Employee Relations, thrives in a fast‑paced environment, and wants to be the go‑to expert supporting a Head of HR who comes from a talent background and openly admits ER isn’t their strong suit.
You’ll be the trusted ER partner to the Head of HR, owning the ER landscape end‑to‑end. With the business scaling so quickly, most cases are low‑level but high‑volume - think lateness, sickness, reasonable adjustment requests, and general policy guidance. You’ll bring structure, clarity, and confidence to a team that needs a true ER specialist to keep things running smoothly.
Key Responsibilities- Lead ER case management - Own a high‑volume caseload including sickness, lateness, conduct concerns, and informal performance issues.
- Advise on employment law - Provide expert, up‑to‑date guidance to the Head of HR and managers across the business.
- Support reasonable adjustments - Manage requests, assessments, and documentation with accuracy and empathy.
- Coach managers - Build capability across the leadership population, helping them handle ER matters confidently.
- Maintain ER documentation - Ensure all notes, letters, and outcomes are compliant and audit‑ready.
- Spot trends - Identify recurring issues and recommend proactive solutions or policy updates.
- Partner with HR - Work closely with the Head of HR to shape ER processes as the business scales.
- Strong ER expertise - You’re the person people call when they need the right answer fast.
- High‑volume case experience - You’ve handled a busy ER inbox and kept everything moving.
- Up‑to‑date employment law knowledge - You stay current and can translate legal requirements into practical advice.
- Confidence and autonomy - You’re comfortable being the ER expert in the room.
- Clear communication - You can explain complex ER matters simply and calmly.
- Experience in fast‑growth environments - You know how to operate when things move quickly and processes evolve constantly.
- A proactive mindset - You don’t wait for problems; you anticipate them.
Location: White City, London - 5 days a week onsite in a buzzing, collaborative HQ.
Employee Relations Specialist employer: Frazer Jones
Join a dynamic and rapidly expanding payments platform in White City, London, where you'll be at the forefront of shaping employee relations in a fast-paced environment. With a strong focus on employee growth and development, the company fosters a collaborative work culture that values innovation and proactive problem-solving. As an Employee Relations Specialist, you'll have the opportunity to make a meaningful impact while enjoying the benefits of working in a vibrant HQ surrounded by like-minded professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Employee Relations Specialist
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common ER scenarios. Think about how you’d handle high-volume cases like lateness or sickness. We recommend role-playing with a friend or using mock interview platforms to build your confidence and refine your responses.
✨Tip Number 3
Showcase your expertise! When you get the chance to chat with potential employers, highlight your experience in fast-paced environments and your proactive mindset. Make it clear that you’re ready to tackle the challenges of a rapidly growing company head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our mission to simplify payments for businesses.
We think you need these skills to ace Employee Relations Specialist
Some tips for your application 🫡
Show Your ER Expertise:Make sure to highlight your experience in Employee Relations. We want to see how you've handled high-volume cases and what strategies you've used to keep things running smoothly. Don’t be shy about sharing specific examples!
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language to explain your skills and experiences. We appreciate a well-structured application that gets straight to the point without unnecessary fluff.
Tailor Your Application:Take a moment to customise your application for this role. Mention how your background aligns with our fast-paced environment and the specific challenges we face in Employee Relations. Show us you understand our needs!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Frazer Jones
✨Know Your ER Stuff
Brush up on your Employee Relations knowledge before the interview. Be ready to discuss specific cases you've handled, especially in high-volume environments. This will show that you’re not just familiar with ER but that you can thrive in a fast-paced setting.
✨Showcase Your Communication Skills
Since clear communication is key in this role, prepare to demonstrate how you can explain complex ER issues simply. Think of examples where you’ve successfully communicated difficult topics to managers or employees, and be ready to share those stories.
✨Be Proactive
The company values a proactive mindset, so come prepared with ideas on how to spot trends in employee relations and suggest improvements. Think about past experiences where you anticipated issues before they became problems and how you addressed them.
✨Understand Employment Law
Make sure you’re up-to-date with current employment law. Be ready to discuss how you’ve applied legal knowledge in practical situations. This will not only showcase your expertise but also reassure them that you can provide the right guidance when needed.
