At a Glance
- Tasks: Lead employee relations, manage high-volume cases, and support HR in a fast-paced environment.
- Company: Join a hyper-scaling payments platform revolutionising how businesses get paid.
- Benefits: Competitive salary, vibrant office culture, and opportunities for professional growth.
- Other info: Work in a buzzing HQ in White City, London, with a collaborative team.
- Why this job: Be the go-to ER expert in a rapidly growing company making a real impact.
- Qualifications: Strong ER expertise, high-volume case experience, and up-to-date employment law knowledge.
The predicted salary is between 60000 - 75000 £ per year.
You’ll be joining a hyper‑scaling payments platform - one of the fastest‑growing in Europe - on a mission to simplify how businesses get paid. The HR function is growing rapidly too, and with that growth comes a surge in day‑to‑day employee relations needs. That’s where you come in.
This role is perfect for someone who lives and breathes Employee Relations, thrives in a fast‑paced environment, and wants to be the go‑to expert supporting a Head of HR who comes from a talent background and openly admits ER isn’t their strong suit. You’ll be the ER brain of the operation - confident, knowledgeable, and ready to handle a high volume of low‑level cases with ease.
Key Responsibilities
- Lead ER case management - Own a high‑volume caseload including sickness, lateness, conduct concerns, and informal performance issues.
- Advise on employment law - Provide expert, up‑to‑date guidance to the Head of HR and managers across the business.
- Support reasonable adjustments - Manage requests, assessments, and documentation with accuracy and empathy.
- Coach managers - Build capability across the leadership population, helping them handle ER matters confidently.
- Maintain ER documentation - Ensure all notes, letters, and outcomes are compliant and audit‑ready.
- Spot trends - Identify recurring issues and recommend proactive solutions or policy updates.
- Partner with HR - Work closely with the Head of HR to shape ER processes as the business scales.
What You’ll Bring
- Strong ER expertise - You’re the person people call when they need the right answer fast.
- High‑volume case experience - You’ve handled a busy ER inbox and kept everything moving.
- Up‑to‑date employment law knowledge - You stay current and can translate legal requirements into practical advice.
- Confidence and autonomy - You’re comfortable being the ER expert in the room.
- Clear communication - You can explain complex ER matters simply and calmly.
- Experience in fast‑growth environments - You know how to operate when things move quickly and processes evolve constantly.
- A proactive mindset - You don’t wait for problems; you anticipate them.
Location: White City, London - 5 days a week onsite in a buzzing, collaborative HQ.
Employee Relations Lead for Fast‑Growth Payments employer: Frazer Jones
Join a dynamic and rapidly expanding payments platform in White City, London, where you'll be at the forefront of shaping employee relations in a fast-paced environment. With a strong focus on employee growth and development, the company fosters a collaborative work culture that values innovation and proactive problem-solving. Enjoy the unique advantage of working in a buzzing HQ, surrounded by passionate colleagues, while making a meaningful impact on the organisation's success.
StudySmarter Expert Advice🤫
We think this is how you could land Employee Relations Lead for Fast‑Growth Payments
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common ER scenarios. Think about how you’d handle high-volume cases like lateness or sickness. We want you to show off your expertise and confidence, so role-play with a friend or use mock interview tools to get comfortable.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. When you find a role that excites you, tailor your approach. Research the company’s culture and challenges, and be ready to discuss how you can help them scale their ER processes.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for their fast-paced environment.
We think you need these skills to ace Employee Relations Lead for Fast‑Growth Payments
Some tips for your application 🫡
Show Your ER Passion:Let us see your enthusiasm for Employee Relations right from the start! Use your application to highlight your experience and how you thrive in fast-paced environments. We want to know why ER is your jam!
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Mention specific experiences that align with the responsibilities listed, like managing high-volume cases or advising on employment law. We love it when candidates connect their skills directly to what we need!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to explain your experiences and avoid jargon. We appreciate a well-structured application that gets straight to the point – it shows you can communicate effectively!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’re good to go!
How to prepare for a job interview at Frazer Jones
✨Know Your ER Stuff
Make sure you brush up on your Employee Relations knowledge before the interview. Be ready to discuss specific cases you've handled and how you navigated them. This role is all about being the go-to expert, so show them you’ve got the expertise to back it up!
✨Showcase Your Fast-Paced Experience
Since this company is scaling rapidly, they’ll want to see that you can thrive in a fast-paced environment. Share examples of how you've managed high-volume caseloads and kept everything moving smoothly. Highlight your ability to adapt quickly to changing processes.
✨Communicate Clearly
You’ll need to explain complex ER matters simply and calmly. Practice articulating your thoughts on employment law and ER processes in a way that’s easy to understand. Clear communication is key, especially when coaching managers or advising on policy.
✨Be Proactive
Demonstrate your proactive mindset by discussing how you anticipate issues before they arise. Bring examples of how you’ve identified trends in employee relations and implemented solutions. This will show that you’re not just reactive but also strategic in your approach.
