People and Operations Manager (12 month FTC) in Croydon, Surrey

Our client is a highly successful London-based technology company that who have built a collaborative and high-performing culture that supports both employee development and business growth.

They are currently looking for an experienced People & Operations Manager on a 12 month FTC to play a key role in supporting their people, culture, compliance, and day-to-day business operations.

This is a pivotal position that will ensure the organisation continues to provide an outstanding employee experience while maintaining operational excellence across the business.

About the Role

As People & Operations Manager, you will take ownership of the company's people function while overseeing key operational, compliance, and office management activities.

Working closely with senior leadership, you will act as a trusted advisor on all people-related matters, ensuring employees are supported throughout their lifecycle while helping to maintain a positive, productive, and compliant working environment.

This is a broad and varied role that combines HR leadership, operational management, governance, and business support.

Responsibilities

• Lead and manage all aspects of the employee lifecycle, including recruitment, onboarding, probation reviews, employee relations, performance management, and offboarding.
• Develop, review, and maintain HR policies, procedures, and employee documentation.
• Act as the primary point of contact for employee relations matters and HR escalations.
• Support managers with performance, wellbeing, engagement, and development initiatives.
• Coordinate payroll administration and ensure all people-related records are accurate and up to date.
• Manage HR systems and maintain compliance with employment legislation and internal processes.
• Oversee company policies relating to HR, Health & Safety, Anti-Bribery, Modern Slavery, and other governance requirements.
• Support legal and compliance matters, including employment-related queries and external advisory relationships.
• Coordinate ISO compliance activities, audits, documentation, and ongoing process improvements.
• Manage office operations, facilities, suppliers, and workplace logistics, acting as the main point of contact.
• Produce regular people and operational reports for senior leadership.
• Monitor key people metrics including absence, annual leave, employee turnover, and engagement.
• Drive continuous improvement initiatives across HR, operations, and internal processes.
• Act as a trusted link between employees and the leadership team.

About You

We're looking for a proactive and commercially minded HR professional who enjoys balancing people-focused initiatives with hands-on operational responsibilities.

Comfortable working independently, you bring a practical approach to problem-solving, strong attention to detail, and the confidence to advise senior stakeholders.

You'll be someone who thrives in a fast-paced environment, enjoys building positive relationships across a business, and who is passionate about creating a workplace where people and processes can perform at their best.

Requirements

• At least four years' experience in a People, HR, or People Operations leadership role.
• Strong understanding of UK employment legislation and HR best practice.
• Experience managing employee relations, performance management, and people development processes.
• Knowledge of payroll administration and HR systems.
• Experience supporting compliance frameworks, policies, and governance activities.
• Exposure to ISO standards, audit preparation, or accreditation frameworks would be beneficial.
• Experience managing office operations, facilities, or business support functions.
• Excellent communication and stakeholder management skills.
• Ability to work autonomously and manage multiple priorities effectively.
• Strong organisational skills and exceptional attention to detail.
• Positive, adaptable, and solutions-focused approach.
• A genuine passion for creating an engaged and high-performing workplace culture.

The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy.

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