L&D Coordinator in City of London

Learning and development is about enabling, informing, and developing the skills and knowledge of all our people across the firm, according to their current career level while preparing them for the next. Our role is to provide a blend of learning that meets diverse needs and helps people achieve measurable changes in knowledge and skill through experience, instruction, and study-embedding these as lasting behaviours. The team consists of a Head of Learning & Development, a Manager, an Adviser and a Co-ordinator. We ensure that everyone across our global network has equal access to learning opportunities, while providing guidance on career development and supporting regional and international learning requirements.

Our work broadly covers:

• Business Skills and Career Development: Management and leadership programmes for lawyers and business services staff, career pathways, and individual support.
• Technical/Legal Knowledge and Skills: Collaborating with Knowledge Management and International Training Partners to design and deliver technical training for lawyers at all levels.
• Compliance Training: Ensuring that mandatory compliance training is undertaken across the firm, meeting regulatory and internal requirements.

Key Responsibilities

• Coordinate and administer all L&D activities including webinars, e-learning modules, and in-person events, ensuring smooth execution and high engagement.
• Manage course bookings and promotion to maximize attendance and ensure training opportunities are fully utilised.
• Prepare and distribute learning materials such as handouts, guides, and briefing documents to support effective learning.
• Organise logistics for training events, including room setup, travel arrangements, and accommodation for delegates in collaboration with the firm’s travel partners.
• Monitor and evaluate training effectiveness, collecting feedback and maintaining accurate records of attendance, CPD compliance, and course outcomes.
• Produce monthly reports and analytics summarising training activity, participation rates, and key metrics across regions.
• Serve as the first point of contact for L&D queries, providing timely and professional support to internal stakeholders.
• Maintain and update L&D content on the intranet, ensuring resources are current and accessible.
• Collaborate with HR Systems and Knowledge Management teams to manage and enhance the training module within SAP SuccessFactors and other LMS platforms.
• Oversee compliance e-learning programmes, ensuring completion of mandatory courses and accurate tracking.
• Support ad hoc projects and initiatives to continuously improve the firm’s learning offering.

Key Skills & Experience Required

• Experience with SAP SuccessFactors (Learning module) ideal and familiarity with LMS platforms.
• Strong interest in Learning & Development, with a proactive approach to supporting career growth and skills development.
• Background in professional services or similar corporate environment, demonstrating understanding of business culture and stakeholder needs.
• Exceptional organisational and time management skills, with the ability to manage multiple priorities and deadlines effectively.
• Excellent communication and interpersonal skills, delivering outstanding customer service and building positive relationships across all levels.
• High attention to detail and accuracy, particularly in reporting and record-keeping.
• Proficiency in Microsoft Office Suite, with advanced skills in Excel and PowerPoint desirable.
• Experience in event co-ordination and logistics management advantageous.
• Ability to work flexibly, including occasional support for events outside standard office hours.
• Analytical mindset, capable of interpreting training data and providing actionable insights.