This role is perfect for someone who's passionate about HR, more importantly Employee Relations , thrives in a fast‑paced environment, and wants to be the go‑to expert supporting a You’ll be the ER brain of the operation - confident, knowledgeable, and ready to handle a high volume of low‑level cases with ease.
The role
You’ll be the trusted ER partner to the Head of HR, owning the ER landscape end‑to‑end. With the business scaling so quickly, most cases are low‑level but high‑volume - think lateness, sickness, reasonable adjustment requests, and general policy guidance. You’ll bring structure, clarity, and confidence to a team that needs a true ER specialist to keep things running smoothly.
Key Responsibilities
- Lead ER case management - Own a high‑volume caseload including sickness, lateness, conduct concerns, and informal performance issues.
- Advise on employment law - Provide expert, up‑to‑date guidance to the Head of HR and managers across the business.
- Support reasonable adjustments - Manage requests, assessments, and documentation with accuracy and empathy.
- Coach managers - Build capability across the leadership population, helping them handle ER matters confidently.
- Maintain ER documentation - Ensure all notes, letters, and outcomes are compliant and audit‑ready.
- Spot trends - Identify recurring issues and recommend proactive solutions or policy updates.
- Partner with HR - Work closely with the Head of HR to shape ER processes as the business scales.
What we're looking for
- 3-5 years in HR Advisor/ HR Specialist role with a focus on Employee Relations
- Experience within a growing, ever changing and buzy environment. Ideally retail, technology or another fintech.
Location
White City, London - 5 days a week onsite in a buzzing, collaborative HQ.
