At a Glance
- Tasks: Lead a dynamic HR team and drive innovative HR service delivery.
- Company: Join a progressive organisation focused on employee experience and technology.
- Benefits: Competitive salary, great benefits, and opportunities for professional growth.
- Other info: Exciting chance to shape the future of HR services.
- Why this job: Be part of a high-profile HR transformation and make a real impact.
- Qualifications: Experience in HR operations and strong leadership skills required.
The predicted salary is between 63000 - 77000 £ per year.
We’re partnering with a leading organisation to appoint an experienced HR Operations Team Lead at a pivotal time.
This is more than a traditional HR operations role.
It’s an opportunity to lead a high-performing team through the evolution of a modern HR service model, helping to deliver an exceptional employee experience while driving process excellence, technology adoption, and continuous improvement.
If you thrive on creating structure, leading teams through change, and delivering best-in-class HR services, this could be your next career move.
The Opportunity As HR Operations Team Lead, you’ll be responsible for leading the day-to-day delivery of HR services across the employee lifecycle while playing a key role in a wider business transformation programme.
You’ll act as the bridge between operational delivery and strategic change, ensuring employees and managers receive an efficient, high-quality service while supporting the rollout of new processes and technology.
Working closely with HR, Talent Acquisition, Reward, Payroll and business stakeholders, you’ll help shape a more streamlined, scalable and customer-focused HR function.
What You’ll Be Doing Leading and developing a team delivering high-volume HR operational services.
Driving service excellence across onboarding, offboarding, contracts, HR data, benefits administration, learning administration and employee support.
Embedding a culture of accountability, continuous improvement and customer service.
Monitoring and improving service performance against SLAs and KPIs.
Supporting major HR transformation initiatives, including process redesign and technology enhancements.
Acting as an escalation point for complex employee and manager queries.
Championing self-service and digital HR solutions to improve the employee experience.
Ensuring HR data accuracy, compliance and governance standards are maintained.
Identifying recurring issues, analysing root causes and implementing sustainable solutions.
Building strong relationships across HR and wider business functions to ensure seamless service delivery.
What We’re Looking For Experience leading an HR Operations, HR Shared Services, Employee Services or People Operations team.
Strong understanding of end-to-end HR processes and employee lifecycle management.
Experience supporting HR transformation, systems implementation or continuous improvement projects.
A proven ability to lead, coach and develop high-performing teams.
Strong stakeholder management and influencing skills.
A data-driven mindset with a focus on operational excellence.
Confidence navigating change and bringing teams on the journey.
CIPD qualification or equivalent is desirable.
Why Apply?Play a key role in a high-profile HR transformation programme.
Lead a team with genuine scope to influence how HR services are delivered.
Join a progressive, people-focused organisation investing heavily in technology and employee experience.
Opportunity to combine operational leadership with strategic change initiatives.
Competitive salary and benefits package.
The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy.
HR Operations Team Lead in Birmingham employer: Frazer Jones
Frazer Jones is an excellent employer that fosters a dynamic and supportive work culture, ideal for those looking to make a meaningful impact in HR. With a focus on employee development and flexible working arrangements, team members are encouraged to grow their skills while enjoying a healthy work-life balance in the vibrant city of Birmingham. The opportunity to lead projects and mentor others makes this role particularly rewarding for ambitious HR professionals.
StudySmarter Expert Advice🤫
We think this is how you could land HR Operations Team Lead in Birmingham
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Frazer Jones!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Frazer Jones.
We think you need these skills to ace HR Operations Team Lead in Birmingham
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Frazer Jones. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Frazer Jones and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Frazer Jones. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Frazer Jones's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Frazer Jones
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Frazer Jones.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Frazer Jones will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Frazer Jones and how you would contribute to adapting HR strategies.
