At a Glance
- Tasks: Lead HR operations and drive a major HR technology transformation.
- Company: Global client undergoing exciting change in HR operations.
- Benefits: Highly competitive package, future growth opportunities, and hybrid working.
- Other info: Join a diverse team and shape the future of global HR operations.
- Why this job: Be at the forefront of redefining HR processes and making a real impact.
- Qualifications: Strong HR tech knowledge and significant leadership experience required.
The predicted salary is between 80000 - 100000 £ per year.
We are delighted to be partnering a global client with a newly created Head of HR Operations appointment based in Manchester. This is a time of exciting change and transformation as the Business undergoes a major shift in how it operates globally, with a new HR operating model being introduced. Significant investment is being made in a move away from legacy systems to a large-scale HRIS and payroll transformation programme and a likely move towards a leading enterprise HRIS platform. The Head of HR Operations will sit at the centre of this change, guiding both the day-to-day operations and designing the future global HR ecosystem.
This is a rare opportunity for an experienced HR Operations leader to head up a diverse team (including People Ops, Data & Analytics, Global Mobility, Payroll and Governance & Policy) while driving a multi-year HR technology transformation, and a new HR operational framework. This will redefine how the People function delivers value across regions and over the coming years, the Business will be redesigning its core processes, data structures, governance, workflows, and service model for a digital-first future.
Key accountabilities will include:
- Leading a Tier-1 HRIS Transformation: Establishing the foundations for implementation, process mapping, data governance, service design and operational readiness. Defining how HR processes translate into system configuration and workflow. Ensuring the operating model and technology evolve in lockstep. Partnering closely with IT as HR technology transitions into a product-focused ownership model. Setting the global standards for data, reporting, and analytics usage.
- Build and Lead a Scalable Global People Operations Function: Overseeing multi-region operational delivery and developing an aligned People Operations model, ensuring the function is efficient, resilient, and prepared to support the Organisation’s growth, strengthening the current state while designing the future including: HR service delivery across the employee lifecycle, People data, reporting, and analytics, Global mobility operations, Policy, governance, and operational controls, Consistent global processes, documentation, and knowledge resources.
- Process Integrity, Governance & Risk Management: Building and maintaining the operational playbooks, knowledge libraries, workflow guides, and manager toolkits to strengthen self-service capability across the organisation. Ensuring process documentation is embedded, universally understood, and actively adopted, not simply produced.
Experience & Capabilities Required:
- Strong knowledge of HR technology, platforms, and digital enablement.
- Implementation and delivery of a tier-1 HRIS platform in a transformation environment (ideally Workday).
- Significant leadership experience within People Operations / HR service delivery in a global or multi-jurisdiction environment.
- A proven ability to operate strategically while remaining hands-on and accountable for outcomes.
- Expertise in HR operational frameworks, governance structures, data management and service delivery models.
- Demonstrable experience building scalable operating models and embedding continuous improvement.
- Commercially minded, with the ability to balance efficiency, risk, cost management, and employee experience.
- Credible leader capable of influencing senior stakeholders across HR, Finance, Risk and Technology.
- Ideally experience with Financial or Professional Services sectors or similar.
This role offers a highly competitive package, future growth opportunity and hybrid working (with an office based in Manchester).
Head of Human Resources Operations in Birmingham employer: Frazer Jones
As a global leader in HR transformation, our company offers an exceptional work environment in Manchester, where innovation and collaboration thrive. Employees benefit from a competitive package, hybrid working options, and the chance to lead significant change within a diverse team, all while contributing to a forward-thinking HR ecosystem. With a strong focus on professional development and a commitment to redefining HR operations, we empower our staff to grow alongside the organisation during this exciting period of transformation.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Human Resources Operations in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR field, especially those who have experience with HRIS transformations. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s current HR operations and their transformation goals. Show them you’re not just a fit for the role, but that you’re genuinely excited about being part of their change journey.
✨Tip Number 3
Don’t underestimate the power of social media! Follow the company on LinkedIn, engage with their posts, and share relevant content. This can help you get noticed and show your enthusiasm for their mission.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Head of Human Resources Operations in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience with HR technology and transformation projects, especially if you've worked with tier-1 HRIS platforms like Workday. We want to see how your skills align with our exciting changes!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the Head of HR Operations role. Share specific examples of your leadership in HR operations and how you've driven change in previous roles. We love a good story!
Showcase Your Strategic Mindset:In your application, emphasise your ability to think strategically while being hands-on. We’re looking for someone who can balance efficiency with employee experience, so make sure to highlight any relevant experiences that demonstrate this skill.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, we love seeing applications come in directly from our site!
How to prepare for a job interview at Frazer Jones
✨Know Your HRIS Inside Out
Make sure you’re well-versed in the specifics of HRIS platforms, especially if you have experience with Workday. Be ready to discuss how you've implemented or transformed HRIS systems in the past, and think about how you can apply that knowledge to the new operating model.
✨Showcase Your Leadership Style
As a Head of HR Operations, your leadership style is crucial. Prepare examples of how you've led diverse teams through change, particularly in a global context. Highlight your ability to influence stakeholders and drive operational efficiency while maintaining employee experience.
✨Understand the Business Transformation
Familiarise yourself with the company’s current transformation journey. Research their existing HR processes and think critically about how you would approach redesigning them for a digital-first future. This shows you’re proactive and aligned with their vision.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about challenges you've faced in HR operations and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
