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- Tasks: Lead showroom operations and deliver a personalised luxury experience at Harrods.
- Company: FRATO, a prestigious international luxury interiors and furniture brand.
- Benefits: Competitive salary, performance bonuses, and opportunities for career progression.
- Why this job: Be the face of luxury at one of the world's most iconic department stores.
- Qualifications: 10 years in luxury retail management with strong leadership and interpersonal skills.
- Other info: Join a dynamic team and work with high-net-worth clients in a refined environment.
The predicted salary is between 30000 - 70000 £ per year.
FRATO, an international luxury interiors and furniture brand born in Porto, Portugal, is seeking an exceptional Showroom Manager to lead our showroom at Harrods, London. This is a key role for someone who thrives in a luxury retail environment and understands how to deliver an elevated, highly personalised client experience within one of the world’s most prestigious department stores.
The Role: As Showroom Manager, you will be the brand ambassador for FRATO at Harrods, leading all showroom operations, managing the team, driving sales and ensuring an exceptional customer journey.
Key Responsibilities:
- Lead all day-to-day showroom operations, ensuring flawless presentation aligned with FRATO’s luxury positioning;
- Oversee stock control and ordering processes;
- Recruit, develop and inspire a high-performing team focused on excellence and collaboration;
- Analyse sales data and market trends to inform strategic decisions;
- Ensure perfect product presentation and compliance with brand visual standards;
- Ensure compliance with all administrative, financial, and operational procedures, working closely with FRATO headquarters;
- Foster strong, long-term relationships with top clients, VIPs, and high-net-worth individuals, ensuring a personalized luxury experience;
- Deliver an exceptional, personalised client journey at every touchpoint;
- Coordinate showroom updates and annual display renovations in line with product launches;
- Arrange and host client meetings in-house or at client premises;
- The role may occasionally require undertaking additional reasonable duties as assigned by the Line Manager. Flexibility and a team-oriented approach are essential, particularly in supporting colleagues during peak periods, staff absences or unforeseen circumstances.
Ideal Candidate Profile:
- Minimum 10 years’ experience in luxury retail management (ideally interiors, furniture or design-led brands);
- Previous experience within a leading department store (Harrods experience highly desirable);
- Strong leadership capability with the confidence to manage autonomously;
- Polished presentation and exceptional interpersonal skills;
- Commercially driven, with a strong sense of style and attention to detail;
- Experience working with UHNW clients;
- Possess exceptional multitasking abilities and the confidence to navigate challenges independently;
- Fluent in English required; additional languages advantageous;
- Availability to work on weekends and in shifts.
What We Offer:
- Competitive salary starting from £50,000 per annum, negotiable depending on experience;
- A central role in a growing international luxury brand;
- Exposure to a global clientele in one of the most prestigious retail locations in the world;
- A refined and professional work environment;
- An attractive performance-based bonus structure;
- Opportunities for progression within FRATO’s international network.
Apply Now: Please send your CV and a brief cover letter to: Subject line: Application – Showroom Manager Harrods
Furniture Showroom Manager - Harrods in England employer: FRATO
Contact Detail:
FRATO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Furniture Showroom Manager - Harrods in England
✨Tip Number 1
Network like a pro! Attend industry events, connect with people on LinkedIn, and don’t be shy about reaching out to current employees at FRATO. Building relationships can give us the inside scoop on job openings and help you stand out.
✨Tip Number 2
Show your passion for luxury retail! When you get the chance to chat with someone from FRATO, share your love for interiors and how you can elevate the client experience. We want to see that spark in you!
✨Tip Number 3
Prepare for interviews by researching FRATO’s brand values and recent projects. We’re all about that luxury vibe, so knowing our story will help you shine during those crucial conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the FRATO family at Harrods.
We think you need these skills to ace Furniture Showroom Manager - Harrods in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects your experience in luxury retail management. Highlight any relevant roles, especially those in high-end environments like Harrods, to show us you understand the market.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for luxury interiors and how your leadership skills can elevate our showroom experience. Keep it concise but impactful!
Showcase Your Client Relationship Skills: We want to see how you’ve built strong relationships with clients in the past. Mention specific examples of how you've delivered exceptional service to high-net-worth individuals.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at FRATO.
How to prepare for a job interview at FRATO
✨Know Your Brand Inside Out
Before the interview, make sure you’re well-versed in FRATO’s history, values, and product offerings. This will not only show your genuine interest but also help you articulate how your experience aligns with their luxury positioning.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership capabilities, especially in managing teams in a luxury retail environment. Think about times when you inspired your team or improved sales through effective management.
✨Understand the Client Experience
Be ready to discuss how you would enhance the personalised client journey at Harrods. Consider specific strategies for building relationships with UHNW clients and how you can ensure an exceptional experience at every touchpoint.
✨Dress to Impress
Given the luxury nature of the role, your presentation matters. Dress in a way that reflects the brand’s style and sophistication. This will demonstrate your understanding of the luxury market and your commitment to the role.