The supervisor will be responsible for increasing sales by maximising every customer and commercial opportunity. To consistently offer the very best personal service to each and every customer and to increase customer loyalty through world class service. They will deliver this personally and manage this through their teams. They will act as a role model for the store sales team.
Strategic and Operating Skills
- Is able to use all the technical equipment and IT systems to the required standard
- Can understand and implement the visual merchandising and brand standards consistently
- Can use their initiative to make appropriate decisions which are right for the business and the customer
- Ensure adherence to company health & safety guidelines
- Adhere to company administration procedures and practices
- Process deliveries and transfers quickly and efficiently
- Can give clear direction to store team members to ensure all standards are met and workload is achieved
- Can write effective reports as required by the business
- Can use available reports to make effective commercial decisions to drive profitability
- Is able to use scheduling tools to ensure the store hours are deployed effectively
- Ensures that all resources are managed and prioritised in order to drive productivity and profitability
- Demonstrates effective loss prevention awareness personally and through the team
- Is able to delegate tasks effectively and follow up on results achieved
- Sets up a selling culture within the store
- Ensures all HR policies and procedures are adhered to
Energy and drive
- Ensures the team hit their sales targets through effective selling skills as well as delivering on their personal targets
- Is self-motivated and engaged in all aspects of their role maintaining a high level of energy at all times
- Is proactive in finding solutions as problems arise.
Personal and Interpersonal Skills
- Demonstrates open, friendly and positive body language at all times
- Can build long term relationships with customers: internal and external
- Ensures the store delivers world class service to its customers by delivering personally in all aspects whilst also managing and measuring the performance of the team
- Ensures customer data is captured in order to future proof the business
- Behaves in a way that reflects and upholds the company's core values
- Adheres to company policy and procedures around time and attendance and demonstrates flexibility to meet the needs of the business as required
- Takes responsibility for personal development and actively seek opportunities to improve
- Reflects the brand image through their personal style by wearing Tog clothing in an appropriate way and maintaining high standards of personal grooming
- Demonstrates personal resilience and bounce back from set backs
- Acts with sensitivity and empathy when dealing with challenging situations
- Applies fair and consistent leadership across the team
- Is able to motivate and engage their team
- Is able to identify training needs and create individual development plans to improve skills and behaviours
- To carry out any other reasonable duties as may be required
Key Holder Duties
- Completing opening and closing procedure of the store
- Assume health and safety responsibilities for staff and customers
- Deals with difficult situations with customers by maintaining professional and calm whilst using effective problem-solving skills
- Manage basic staff issues and escrow to the next available manager
Performance Criteria
- Personal Time and attendance
- Individual Sales Per Hour
- Feefo / Customer Feedback
- Store KPI’s: Stock loss % / compliance audit / Conversion / ATV
Hourly rate /salary £13.35 per hour.
Permanent Position.
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